BlueSnap, Inc.
 formerly known as Plimus Supports unethical companies. Poor customer service. Request for refund but no help Waltham Massachusetts
My experience is this Blue Snap formerly known as Plimus. Bluesnap.com change thier name for a reason. I believe it was because Plimus has a bad history of customer service. Bluesnap.com needed a new change but beware it's still the same company and still the same customer service. I am seeking two refunds and Blue Snap allows the merchant and buyer to settle the dispute. However I wrote my complaint recieved a merchant response but never recieved a refund. Both of my cases are still open for almost 60 days and no one is communicating with me. Even the customer support is ingoring my case. The last response from Blue Snap is my case is still open. I am emailing the merchant but they are also non responsive.
If you ever have to use BlueSnap.com as a payment process I am highly suggesting don't use them. The merchants who used Bluesnap.com just take the money and refuse to acknowledge consumer complaints. The employees at bluesnap.com also don't do much.They just say write your complaint on the board and wait for a merchant response. However none of the merchant are emailing me.
Paypal.com is a better payment processer. When a merchant fails paypal helps and if there is enough complaints from a merchant paypal will ban the merchant from using paypal as a payment processer.
1 Updates & Rebuttals
BlueSnap
Campbell,California,
BlueSnap Response
#2UPDATE Employee
Tue, July 15, 2014
Hi Joe,
I'd very much like to assist you in resolving the problem you have experienced in your attempts to obtain a refund from the merchant with whom you placed your order.
In order do so, we require additional information. Can you please provide at least one of the following?
1 - Your 8 digit order reference number
2 - Your mail address
3 - The last 4 digits of the credit card used to place your order
4 - The date and amount of the transaction
5 - Your first and last name as they appear on the order
6 - A phone number where you can be reached
You may contact us by phone at 866-312-7733 or by email at support@bluesnap.com. Please feel free to ask for me by name or send any correspondence to my attention so I can personally assist you. I look forward to hearing from you.
Regards,
Stacy Wirthman
Customer Support Team Leader
BlueSnap, Inc.