Complaint Review: Holiday Management Group

On April 8, 2003, I purchased a vacation package from Holiday Management Group, Inc. However, I was unaware that I was being taken advantage of. Correspondence occured when I was most vunerable, after major surgery. I was heavily sedated and on narcotics and Valium for the pain. On the phone, the terms and conditions were never stated to me. I had no idea that this plan was most in favor of Holiday Management Group, Inc. It also was not stated clearly that we would be subject to a tour before receiving the whole package. I have now found out that the tour is a sales ploy to sell space in Orlando.

Upon receipt of a letter, I learned my package is not what is stated on the reconfirmation notice. It states that I would receive 2-3 day Walt Disney World Touch of Magic Passes. The letter from Holiday Management Group, Inc., states that I would receive 2-1 day passes to my choice of Magic Kingdom, Epcot, Disney-MGM Studios or Animal Kingdom; and 1-1 day admission to any of the following Disney World attractions: Blizzard Beach Water Park, Typhoon Lagoon Water Park, Pleasure Island or Disney Quest.

On May 24, 2004, after reading all materials again, I called Holiday Management Group, Inc. and asked to speak to the person who could issue a credit to me. At 9:53 a.m. I received a return call from Doug Aaron. I explained to him the fact that I was ill when the package was purchased, and I asked him to refund the intial payment of $250.00. I was told no, that the vacation was non-refundable.

This information brought me to a state of lividity due to the fact that I would never purchase a package without researching the company and never non-refundable. I asked to speak to another individual who could issue a credit. He told me he was the only one who could take care of it. I asked him if he was the owner, and he replied that he is the only one to take care of the issues.

I also inquired about the discrepancy in the passes included in the package. I was told by Doug Aaron that if you take the reconfirmation package literally, then it would look like I had more passes that I was entitled to. I can't imagine anyone not taking the reconfirmation. the only item I received to explain my package, literally.

Unfortunately, after calling the Department of Agriculture and Consumer Relations of Florida, I learned that he had 2 complaints that were closed unsatisfactorly, 27 complaints were referred to another department, and 26 complaints were closed satisfactorly. He also has a complaint of rip-off.com, and will get another on that web-site from me. I certainly would have researched all of this prior to purchasing a package, if I would have been in my right mind.

Clearly, Doug Aaron cannot provide the appropriate Customer Service that, we, as consumers are entitled to. I believe that he is not aware of the concept that we provide his livelyhood.

Due to the fact that the package was bought when I was at a weak point and the package itself is not what it had claimed to be, I am asking for a refund of $250.00 to rectify the dishonest and sneaky way the Holiday Management Group, Inc. does business.

No matter what the outcome, I definitely won't be a repeat customer.

Jerelyn
Westminster, Colorado
U.S.A.