( internet travel services, Agent booked wrong dates , called15 minutes after receiving email verification, they cancelled hotel booking but would not refund cus, service out soursed to another country internet
Nov 20, 2013
I was ripped off by Orbitz , Orbiz kept my money although their agent made a booking date mistake,. 15 minutes after e-mail confirmation , realizing the agent booked the wrong dates , I calledd Orbitz immediately, ,Custermer Service , music for 30 minutes and then the hang up, This happened 2 TIMES,
When you finally do get to supervisor they tell you they will do an investigation, and (although agents mistake) ,IT was a nonrefundable hotel the supervisor said.
Called again to cheak next day. ( 2 days letter I got an email)
Result , Orbitz cancelled my hotel room but" Orbitz kept my money. " Beware ,
1 Updates & Rebuttals
Custrelsgal
Chicago,Illinois,
Customer Relations
#2UPDATE Employee
Wed, November 27, 2013
Hi,
My name is Sarah, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at socialnetwork@orbitz.com and enter my name in the subject line, so that I can investigate further.
Thank you for your patience, and I look forward to hearing back from you.
Sincerely,
Sarah
Orbitz Customer Relations
Chicago, IL