Toyota Of DallasThree Lies in Thirty Minutes! DALLAS Texas
On Friday May 26, 2017 I went to Toyota of Dallas and negotiated a deal to buy a new Tacoma Pickup truck. I worked with Shahid Kinnare "Sam" the salesman and he told me the truck was available for delivery that day. In the price we negotiated, I was told there would be a $750 destination charge which was added to the final price. I determined shortly thereafter that Toyota includes this charge in the MSRP Invoice price so I was double charged.
In addition, I found that the vehicle was in another city and would take 72 hours to retrieve. Later I spoke to the Sales Manager Steven Christian and reported these problems. He stated that he could resolve the problem and asked me to meet him at the dealership. I arrived to find that they replaced the original Tacoma I had wanted with a less expensive version without telling me. After I gave Steven the correct VIN for the original Tacoma, Sales Director Cody Freedom told me I had negotiated too cheap a price and they were losing money. I protested and called out their deception and was told they didn't want my business.
After calling around, I found that Toyota of Dallas has this reputation throughout the region. Calls made to the Managing Partner Darren Dortch, General Sales Manager Dustin Egbers and the Customer Relations Manager Sarah Mann was not returned. Unfortunately, Toyota of Dallas uses deceptive trade practices which give Toyota products a bad name in the market place.
2 Updates & Rebuttals
I found anther Dealership....
#3Author of original report
Wed, June 28, 2017
I flew to Jim Norton Toyota of Oklahoma City where I was met by a very nice team of professionals who gave me a similar price and the truck I had requested.
Toyota of Dallas should probably note that via my laptop computer I captured the entire conversation between me and the salesperson who told several lies and engaged in deceptive trade practices. In addition, I have recorded phone conversations with the Sales Manager who acknowledged the mistakes and viewed them as "teachable moments". A few days after taking delivery of my Toyota in Oklahoma City, I was phoned by Steven Christian, the Sales Manager for Toyota of Dallas, to inform me that they had a truck on the lot for me to buy. I mentioned that I had filed a Ripoff Report against Toyota of Dallas and purchased a vehicle elsewhere. He laughed and said that there will always be disgruntled customers and that misery loves company when posting these reports.
I hope the FTC and the Texas Attorneys Generals Office also view this behavior by Toyota of Dallas as a “teachable moment” and investigate them thoroughly. Watch for my YouTube video exposing these sleaze bags.
FloridaNative
Palm Beach Gardens,Florida,
USA
I hope you walked away from the "deal"
#3Consumer Comment
Mon, May 29, 2017
Vehicle sales representatives and finance personnel have a terrible reputation. In my opinion they deserve it based on experiences like the one you posted.
I hope you walked away from the "deal" they proposed rather than signing up for it. The only way they will learn is if each of us, as consumers, walk away when presented with a 'bait and switch' type deal loaded with fees like you were presented. Find a reputable dealership, even if you have to go outside the area to purchase your new truck.