Verizon Phone company says"go to Walmart and get a throw away phone if your phone is not working." Wimberley Texas
I have had Verizon for many years; probably 15. I changed to them from AT&T because AT&T dropped their international plan. I pay additional for this service.
Starting in November, my phone does not work in Canada or Mexico. I have had at least 5 in store visits at at least 2 hours each in an effort to remedy this problem. I spent 3 hours on the phone today and talked to 5 different people in 3 departments. Their suggeston is that I file an insurance report andd buy a new phone. It is not my phone as it works fine in the US. They are rude, condescending and no help.
In October when in Canada I called them and followed all their suggestions and when my phone still did not work, the lady suggested I go to Walmart and get a throw away phone? ? ?
Today, I requested a refund for the months my International service did not work and they refused. I will be going to another carrier before my next trip.
Thelma, Marble Falls, Texas