"REZV" Offering Free Stuff, Then Bank Account Charged $40 By UT OREM Submit Solution REZV Rep. called us back; very persuasive and persistant Internet
My wife recently went online to www.rezvmax.com and started to sign up for the free trial of the product. She got to the page where you put in your personal information and decided not to go through with this. She went back and deleted her information and backed out of the website.
The next day, she received a phone call from a representative from Rezv. The rep. told her that they got her information from their website and they were wanting to know if she was still interested. She told them she was not and then the lady, named Joy, became very persuasive and persistant...to the point of lowering the shipping charges to $3.87.
Joy, the rep., eventually talked my wife into ordering the free trial for only $3.87, the shipping and handling charges. Reluctantly, my wife gave her the number on our bank card to pay for this. After discussing this with me, my wife and I both became uneasy about this whole situation. Rightfully so...
My wife pointed out to me, that on our bank statement, not only were we charged the $3.87 on the 14th of Feb., but today, we were also charged $39.95 by a company which is listed on the bank statement as UT OREM Submit Solution. How in the world this happened is beyond both of us.
Upon calling Rezv, they "obviously" have no record of an order from my wife or of any scams involving them. The man on the phone from Rezv tried to cut my wife off in mid-conversation several times until I got on the phone with him and I did not give him a chance to cut me off. The 800 number for UT OREM Submit Solution went straight to a voice mail recording. I am currently waiting on a call back from this company as well.
Along with these two things, we received an Ebay "Seller's Lounge" computer disc in the mail today (which we did not order). It was opened, but addressed to my wife. I did not understand this, but a red flag went off in my head for some reason. I have noticed some scam going on right now where you sign up for "Seller's Lounge" for a trial of $3.87 (imagine that) and people are getting charged money from an "affiliate" called "Submit Solution"...this sounds very similar to my situation, almost too similar.
I am not exactly sure if or how the three companies are affiliated. Please beware that if you do not intend on following through with a "free" trial, do not fill out the online information...somehow they will contact you and then only they know where you money will go. If anyone is in the same situation as we are, or a very similar situation involving these three, please post it...it will help more people from being pulled along for this "ride".
Bobby
Vine Grove, Kentucky
U.S.A.
2 Updates & Rebuttals
Turtleman
Vine Grove,Kentucky,
U.S.A.
The Seller's Lounge involved also and Submit Solution is actually E-Harbor Inc.
#3Author of original report
Tue, February 24, 2009
After talking with my bank today and having my bank account frozen, UT OREM Submit Solutions is actually E-Harbor Inc. out of Orem, Utah. E-Harbor Inc./Submit Solutions says that they will not refund the $39.95 so I have to file a fraud charge against them in order to start the charge back process. Somehow, through more research, I have found out that Rezv and The Seller's Lounge are either sharing information or they are the same company ripping people off. Not sure which it is, but when contacted, The Seller's Lounge agreed to pay back the $3.87 in shipping, which was originally supposed to be the shipping for the Rezv anti-aging cream. It even showed up on our bank statement as $3.87 to The Seller's Lounge, not Rezv?!?!?!?!?!? E-Harbor/Submit Solution refused, saying that we signed up for The Seller's Lounge online. We never signed up for anything online...they (Rezv/The Seller's Lounge or whoever is scamming) called us.
Joe
Austin,Texas,
U.S.A.
Put the blame where it belongs --your wife fell for a CON JOB!
#3Consumer Comment
Tue, February 24, 2009
YOUR WIFE DID THE RIGHT THING UP TO THE POINT SHE BACKED OUT OF THE SITE.
MANY OF THESE SCUMNBAG INTERNET MARKETING COMPANIES HAVE THE ABILITY TO LOCATE YOUR ADDRESS BY YOUR INTERNET ADDRESS. IF YOU HAVE A DIAL UP; IT WOULDN'T HAVE BEEN HARD TO GET YOUR PHONE NUMBER.
IN FACT, THE LOCATION OF YOUR COMPUTER CAN BE TRACED BY SOME OF THESE GUYS AND IT IS JUST A MATTER OF TIME TO GET A REVERSE LOOK UP.
NOW, WHERE YOUR WIFE MESSED UP. SHE ANSWERED THE PHONE AND TALKED TO THIS CON ARTIST INSTEAD OF ASKING HER HOW SHE GOT THE NUMBER. AND THEN, SHE SHOULD HAVE POLITELY HUNG UP.
NEVER,EVER GIVE OUT YOUR FINANCIAL INFORMATION --AND THAT INCLUDES YOUR BANK ACCOUNT NUMBER AND YOUR CREDIT CARD ACCOUNT NUMBER AND ANYTHING ELSE THEY CAN USE TO ACCESS YOUR MONEY --BY WHATEVER MEANS!
YOU DO NOT PUT IT ON THE INTERNET AND YOU DO NOT PUT IT ON THE PHONE EITHER!
IN THESE DAYS OF INTERNATIONAL TERRORISM, HOW DO YOU KNOW WHERE YOUR MONEY IS REALLY GOING OR HOW YOUR CREDIT CARD INFORMATION IN GOING TO BE USED? DO YOU KNOW WHO IS REALLY ON THE OTHER END OF THE PHONE OR THE COMPUTER? HOW DO YOU KNOW THEY ARE NOT A TERRORIST AND THE FBI OR HOMELAND SECURITY WON'T BE KICKING IN YOUR DOOR BECAUSE YOUR CREDIT CARD INFORMATION WAS FOUND IN THE LAB WHERE THE WEAPONS OF MASS DESTRUCTION WERE MADE?
THESE GUYS MAKE THEIR LIVING BY BEING NICE AND PERSUASIVE TO PEOPLE. THEY CON PEOPLE. THEY HAVE TO BE SMOOTH OPERATORS AND LIARS!
I HOPE YOUR WIFE LEARNED A GOOD LESSON FROM THIS -- TO NOT GIVE OUT ANY INFORMATION TO PEOPLE WHO CALL.
ALSO, IN SOME OF THOSE ALLEGED FREEBIE SITES, THERE ARE SPACES TO PUT YOUR INFORMATION IN -- YOUR HOME ADDRESS, YOUR PHONE NUMBER,ETC.
USE A POST OFFICE BOX AND A FAKE PHONE NUMBER. EVEN IF YOU BACK OUT OF THE SITE, THAT INFORMATION IS CAPTURED.
MAYBE YOU NEED AN UNLISTED AND UNPUBLISHED PHONE NUMBER OR A PHONE WHERE YOU CAN TURN OFF THE RINGER. AND ABSOLUTELY NOBODY BUT YOUR JOB AND SELECT FAMILY MEMBERS GET THE NUMBER AND IT IS NOT PUT ON ANY INTERNET SITE!