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[Terminix] Karla Sargent No callbacks or help Middletown Ohio
I sent this email to Terminix detailing all the issues we've had with them.
Hi. I had Terminix come out Friday to our apartment for a bed bug extermination, and the service and been outright terrible.It started on Friday, the day of our appointment. It was scheduled between 1 pm and 3 pm. The exterminator didn't arrive until 4:15 pm, a full hour and 15 minutes AFTER the two-hour time slot we were told. I also did not know they were late until I called Terminix support at about 3:30 pm that day. I also had not known our apartment had actually been treated until I mentioned it to our apartment staff at 5:30 pm! Nobody called to tell me they were late, and nobody called to say it was done. This was immensely inconvenient, too, because we were not allowed back into the apartment for another 3 hours after I got home from work just because our exterminator ran so horribly late.
Dealing with customer service hasn't been much better. Carla Sergeant is the person I've been talking to and she's very untimely getting back to me about anything. She said she'd talk to her boss Monday (Sept 29th) about our experience and we haven't heard anything back other than offering free bed bug covers for our mattress, which does not help since I plan on buying a new mattress anyway. It's also been 5 days since our extermination and we have not received any reports on our termination like where they found bed bugs, what needs thrown away, or anything else. I called Carla today and left yet another voice mail to try to get the report.
This experience has been awful and I just can't wait for the service to be completed. I just want a resolution to all these problems. Carla and other customer service reps in the area have been of no help. Please reach out to me so this can be settled.
As for more recently, a follow-up guy called to see how my experience was. I explained everything to him and he said a manager would call me soon (this was Oct. 8th). No call from a manager has been received. I was also told my followup appointment for last Friday (Oct. 10) would be from 1-3pm, but the exterminator showed up at 9 am! I'm not sure who's to blame for the scheduling error. They've offered no king of compensation what-so-ever after the ridiculous free bedbug cover offer.
1 Updates & Rebuttals
Wiggy
Cincinnati,Ohio,
Compensation has been offered and accepted
#2Author of original report
Thu, October 16, 2014
I got a call from a Teminix manager. He apologized for all the communication problems from Terminix and will be giving me half-off the Terminix services we've paid for. I will update once the compensation has been processed.