1-800-Accountant 1800Accountant Sheila McGarry Wildly deceptive sales tactics, empty promises and inaccessability. Promised a 30-day cancellation policy and then disappeared. New York New York
On March 4, 2015 I submitted payment over the phone to Sheila McGarry, an employee of 1800Accountant whom had been soliciting me to sign up for a one year membership to use their accounting services. I was advised there was a 30 day cancellation policy for a full refund. After the initial consultation on March 16 with accountant Rory Whipple, I decided due to the recent formation of my company I would not require their services after all. Approximately one week later I called Sheila to advise her of this decision and left her a voicemail. About a week went by with no returned call. I called again and left another voicemail. Again this was not returned. On April 3, 2015 I emailed Sheila stating the following: " Hello Sheila, I have called a couple times, but there has been no answer. Please be advised I have changed my mind regarding the use of your services and would like to cancel my membership and receive a refund. Please advise what I need to do to make this happen." This email was not returned. On April 10, I reached out to Tiffanie Anzalone who to my understanding is in their billing department with the following message: "Why wont anyone from your company return my calls/messages? Are you guys out of business?" To which she replied three days later: "I will have your Account Manager reach out to you today. " Again, I heard from nobody. So I scheduled an appointment to speak with my accountant, which was the only other way I knew to get someone frmo the company on the phone. I received a call the day of advising me that my accountant was unavailable and if I could reschedule. I explained the situation to the rep on the phone, Lu ***** and she agreed to email both myself and my account rep Sheila. She sent the following email on April 21: "Mr. XXXX wants to cancels his service. Can you please call him?" To which I have yet to receive a reply. This company clearly has wildly deceptive practices and bait-and-switch tactics. Once they have your money, they become inaccessible.