Complaint Review: 1-800-FLOWERS.COM

I ordered some flowers to be delivered the second day by 1-800-Flowers. I paid  close to $30 for shipping.  They did not ship the order at all and they charged me total amount plus shipping. I contacted them about this issue. They lied about it all the times. They told me they would refund me and ship the order on the following Monday.  However, I did not get the refund and also the order was not shipped.  The email from their customer service is listed below.

---------- Forwarded message ----------
From: 1-800-FLOWERS.COM Customer Service <custservice@1800flowers.com>
Date: Sat, Nov 20, 2010 at 4:28 PM
Subject: Your 1800Baskets.com order #W00431004808216 (KMM19232632V23610L0KM)
To: XXXX@gmail.com


Dear XXXX,


Thank you for contacting us.

We apologize that your order has not been delivered as requested.  We take great pride in ensuring all orders are delivered in a timely manner, unfortunately this time we failed.  We have issued you full credit and this will be shipped Monday.  Again, we apologize for any inconvenience this may have caused you, and look forward to serving your gifting needs in the future.

If you have any other questions or concerns, please do not hesitate to contact us at the address listed below.


Sincerely,

Caryn Husk
Sales and Service Specialist
custservice@1800baskets.com

After I told them this Caryn is full of it and she is just a liar who did not do what she promised, they sent me an email letting me know they will refund me in 30 days and they would not ship the order at all.  This company is a scam.  I regret that I have been using them for years.  Why does it take them 30 days to refund me?  If I buy something from them, would they allow me to pay them after 30 days?  Also, the order is for a sick friend.  If the Caryn did not lie, I would have sent something to my friend.  This company is unethical and should be avoided.

---------- Forwarded message ----------
From: 1-800-FLOWERS.COM Customer Service <custservice@1800flowers.com>
Date: Thu, Nov 25, 2010 at 10:18 PM
Subject: Your 1800Baskets.com order #W00431004808216 (KMM19243342V2434L0KM)
To: Hinky Imports <hinkyimport@gmail.com>


Dear Hengli,


Thank you for contacting us.

We have processed this refund and sent to paypal. As per our paypal guidelines can take up to 30 days to see.

If you have any other questions or concerns, please do not hesitate to contact us at the address listed below.


Sincerely,

Caryn Husk
Sales and Service Specialist
custservice@1800flowers.com