Complaint Review: 100Weddingdress.com

For about a year I have been looking at a certain wedding dress. When it came time to get the dress and went online to get the dress and the first website was 100weddingdress.com that comes out of china or somewhere. They were advertsing that they could get me my dress for $288! So I went on the site and gave them my measurements and she emailed the confirmation. With that response she did ask me to send a pic of the dress??! Which I thought was some what weird but I looked passed it really fast. A month and a half later I got my dress. LIttle did I know this company took a picture of a dress and just tried to wing what it looks like.

 I put it on and it DID NOT FIT!! all the measurments were way off! Im not a smaller size but that shouldn't matter. When I put it on, the right bra cup was in the middle of my chest, the two speghetti straps were awful! One was too small and the other was way too big. The flowers on the dress did not even look like flowers, the ruffles on the dress were nothing to compare anything to. On the original dress there are at least 20 lines of ruffles....on the dress they made....I got 7!!! The tulle under the skirt of the dress was torn and ripped and dirty! There was a purple ink stain on the dress and inside the dress on the top the fabic looked like it was a dust rag at one point. In frantic about this dress I took it to an alteration lady and that lady said it was the worse thing that she had even seen and because of how the dress looked and fitted there was nothing she could do for me! I emailed the company and she told me that everything that had to be fixed I had to pay for! So....for every mistake that they had made they wanted me to pay for it!! I think not!! I told her that I wanted a full refund and she said that she would not give me a refund until I sent the dress back. I told her that I wont send the dress back untill I get a refund.

It has been 3 weeks that I still have yet to receive my refund or! even a response back via email after I told her that I want a refund in full. DO NOT USE THIS COMPANY! This is suppose to be the best dress that I wear in my life and it was an epic fail with no customer service what so ever!