1040TAXBIZ REVIEW: 1040TaxBiz works very hard to quickly resolve any customer issues as they occur. 1040TaxBiz committed to client & consumer service. 1040TaxBiz fully understand success is based on quality of service & product value. Each client has unique requirements, expectations. 1040TaxBiz works to meet specific needs & to set realistic goals for startup & growth.
ABOUT THE RIPOFF REPORT BELOW:
Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. Sadly, the author of the complaint below was unreasonable and didn’t allow 1040 Tax Biz the opportunity to make things right with them within reason.
STATEMENT FROM 1040 TAX BIZ:
It is difficult to respond without knowing the specifics. However a few points mention in the report. The change of location: in all of our contracts it is well listed and the client initial by their understanding that location could change based on the operational needs of the Retailer at any time the Retailer will provide an alternate location if needed as in this case. This happens every year to a small amount of locations, this is fully disclosed in several places in the contract, when it happens it is never connivance but is not a surprise. The software use is one of the top three nationally if not number one. The Tax software alone is retailed at $2,300.00 if you buy direct. We do hire seasonal help as we ramp up support for the tax season. Offend the same people come back year after year as seasonal employees.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
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I bought into several FAMILY DOLLAR locations this past tax season...BIG MISTAKE ever made and worst investment ever made. I made absolutely NO money. After I spent $400 dollars in advertisement, I receive a call from an employee whom no longer works for the company to tell me that the store I was currently in was being remodeled and I had two days to move to another location. I had to spend more money to change my address on all advertisement with hopes of gaining new clients, Keep in mind the new location was over 15 miles from the old location which was a total inconvenience for me and the clients . They fail to tell you that every return that you process have to be reviewed by them before submitted to the IRS which is a huge hold up for clients returns. The software is a pain in the @*# . Upon entering a contract with this company I signed one and never received a sign copy back with their signature however they hold you to the contract and will not let you out of it after they have received the $2899 that they charge for the Family Dollar Stores. FYI you are better off checking with the stores directly instead of using this company...they know nothing about these locations and sell them as if they do....the market analysis they claim to have done on these stores are bogus...DO your homework carefully before signing a contract as this will waste your time and money. Don't let the customer testimonials draw you in, they have a revolving door with employees and that should say a lot about clients and customers too. I would NOT recommend this company to anyone and will never do business with them again. The amount of money you will have to spend to become a partner and they get 30% of every penny you earn.....DO the math after you pay them to become a partner, advertisement,payroll, supplies, etc. then ask yourself if it is worth it. Anyone can open a tax office and DO NOT need a third party company to assist with building clients or getting into a good market...this can all be done by DOING YOUR HOMEWORK... 5901 East 38th St. Indianapolis, IN 46218 Indianapolis
2 Updates & Rebuttals
harold warden
Indianapolis,Indiana,
owner's Respond
#3REBUTTAL Owner of company
Fri, May 30, 2014
1040taxbiz has been has been in the Tax preparation business for 20 plus years. We have worked with and helped Thousands of individuals open tax offices in that time. It concerns us when we find comments like this posted. We take serious our reputation and our quality of work. It is difficult to respond and work with these issues when they are posted anonymously and are vague in their accusations. We question their source and intent, are they real?, or are they competitors doing harm, if they are real please contact us direct we do value our clients. We will not use Rip off Reports services to address these complaint as they charge a large fee for each. We do not believe this is the best course of action in addressing these. We have always ask new clients to do their due diligent when looking at us. We have one of the best reputation in the industry. Please contact me direct, thanks
wilson
las vegas,Nevada,
Stop the blame game
#3Consumer Comment
Fri, May 30, 2014
I have been in the tax business for over 10 years. I have tried several different services over the years. The bottom line is this is your business and the tax preparation industry is a hard one to work in. The clients are difficult, the IRS is looking over your shoulder, and the season is so short. I have seen so many people come into it every year and then leave. They do not understand how hard it is to work. Unless you are dishonest and file bogus returns, it is hard. You have to be a tax professional, you have to be sales and marketing and customer services. Companies like 1040taxbiz just assist, you have to make it work yourself. Do not look to blame someone else. I have had a few bad years mostly at the beginning, it takes time to build a business. In our industry it takes about three to four years to build your client base. I used 1040taxbiz about six years ago, I used them for a couple of years and they were fine to work with, I have worked with a lot worst, but after a few years I went on my own. What I want to say is the tax industry is hard. I see people come and go every year, do not look for excuses or blame work it.