Complaint Review: 1800Flowers

I placed the below order on Saturday and was charged $14.98 for shipping and it should have been $4.99. I called last evening and someone was supposed to return my call. I called again this morning and spoke with a supposed supervisor by the name of Shirley at approximately 10:37 a.m. She informed me that a refund could not be processed and she would have to send a message to the store making the delivery in order to even begin processing my request. That was a lie! They handle and monies and payments. She also gave me the number to their sister company Flowers LLC an mentioned Flowers LOT. I contacted Flowers LLC @ (800) 770-7404. The companies have the exact same message and recording system and are located in the same building feet apart. When I spoke with the Flowers LLC representative, Sarah, she had my order right in front of her and proceeded to tell me just as Shirley at Flowers Lot (1800Flowers), that I had the wrong number. When I became irate, she suddenly had my information and would send an email to the shop for someone to contact me. That is a lie and they have pending litigation for similar actions. This is FRAUD! Below you will find my order information.

1-800-FLOWERS.COM <1800FLOWERS@em.1800flowers.com> 


Subject:
Your Order Confirmation - Details Inside

Priority:
Normal
Date:
Saturday, September 23, 2017 7:04 PM
Size:
59 KB


Hi Jameshia,
You're about to make someone smile—and we're so happy you chose us to help you
do it! We've received your order and it is in the works. You can expect to
receive more information as we process and ship your order. Thanks.
Order #: W00825227817876
Order Date: 9/23/2017


Order Details

Recipient Address
Bedelia Pierantoni
3930 Wilgrove Way Dr
Charlotte, NC 28213




Summer Citrus Lover's Market Box

Arrives On: 09/27/2017

Price: $27.99
Quantity: 1
Gift Message:
Hi Ms. Bedelia! Since we last spoke, I have been concerned about you and wanted
to send you a little gift. I am very sorry that you haven't been your best. I
will keep you in my prayers.-Jameshia
Billing Details
Billing Address
JAMESHIA MOORE
7132 SNOW LANE APT H
CHARLOTTE, NC 28227 USA
Payment Method
VISA
Last four digits: 2060
 
Order Total
Subtotal:
$27.99
Shipping Charge:
$14.98
Tax:
$0.00

Order total:
$42.97 

1800Flowers 1800Baskets Flowers LLC Overcharged for shipping and they refuse to refund me. I was told that I had the wrong number even though they had my order information. I was given the number to one of their subsidiaries by them and they told me again I had the wrong number while my account information and order request was in front of them. I was also told that they would forward my message to the "shop" and have someone return my call. That was lie! They have several complaints filed against them by customers who have been overcharged and are currently in litigation. Their attitude and practices have not changed. They are FRAUDS! New York New York