1800Mattress / DialAMattress -they dont do refunds *REBUTTAL ..I will gladly refund this customer their money
I purchased a Sealy mattress from 1800mattress and exchanged the Sealy mattress because it was not as comfortable as I thought it was going to be.
I exchanged the Sealy mattress for a Serta mattress which was $200 less. After the exchange was made I asked for a refund and was told that they dont do refunds. I was told that I would have a credit with the company for $200.00.
I feel that this is a Ripoff!! I dont buy a new mattress every two weeks! It will be years before I buy a new mattress and after finding out that they would not refund my money I have no desire to buy another mattress from them.
I dont know if there is anything that can be done to try and retrieve my $200.00, but I believe people should be made aware of this ripoff! http://www.mattress.com/default.asp
1 Updates & Rebuttals
We pride ourselves on 100% customer satisfaction..
#20
Fri, December 21, 2001
----- Original Message -----
From: "Geoffrey Chasin"
To: info@ripoffreport.com
Sent: Wednesday, December 19, 2001 1:19 PM
Subject: Dial-A-Mattress
Gentleman,
My company purchased the Florida franchise of Dial-A-Mattress in February, 2001. We pride ourselves on 100% customer satisfaction.
I find it hard to believe the article I just read on your website. Can you please furnish me with details - when did this happen, who was the customer, what is his/her invoice number or phone number?
If, in fact, this incident did happen over the past year, I will gladly refund this customer their money - that is our policy.
Yours truly,
Geoff Chasin,
President