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  • Report:  #862554

Complaint Review: 1and 1

1and 1 1 and 1 1and1 is a ripoff Internet

  • Reported By:
    Susan — Phoenix Arizona United States of America
  • Submitted:
    Mon, April 02, 2012
  • Updated:
    Mon, April 02, 2012

1and1 Internet has auto-renew of your registered domain names.  If your credit card changes (including if there is fraudulent activity on it and the issuer reissues a new card), they cannot rebill, so they send you an innocuous e-mail asking you to update your credit card.  The subject line of the e-mail does not state that there is a payment owing or asking whether you do want to renew the domain names.  Once it is sent to collection, the intiial collection fee (~$20)is larger than the renewal fee.  In addition, the collection agency charges a $12 processing fee.  This company has poor and unethical business practices.  BEWARE!

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