Complaint Review: 1and1 Internet - . 1and1.com - 1and1 Hosting

1and1.com had a deal a while back 3 months hosting for $59 so I decided to get it because it included a few domains and it had some coupons I needed. After signing up I registered a few domains that I spent weeks trying to find and are irreplaceable. When I went to use the coupons they didn't work because they where 4 months old yet advertised as working. That pissed me off because that was the main reason for signing up.

So 3 months go by while developing other sites and working on those. I did not know that they would automatically sign me up for automatic payments and I get a message saying I was going to be billed within the next few days with no notice beforehand and its too late to cancel. So I thought nothing of it, because good registrars like godaddy, etc. wont give you the service instead of sending it to creditors.

So money hog 1and1 sends it to a creditor and I start getting letters in the mail saying I need to pay or they will wreck my credit. So I call the creditor and ask how much it is and how much longer I have to pay it off, they say its $59 or $64(I forget which one). So I pay it off a few weeks before the deadline. When I call to pay it off they say I owe them $74 instead of what they told me the last time I talked to them. So I was very irritated now but because I have the valuable domains I pay it. And for no reason I decide to check my credit card balance online, to find that they charged $86! I called back and there was nothing I could do.

So since I paid for another 3 months I figured I had a while before I needed to cancel the hosting, I didn't want to cancel it now because I would loose the 3 months. So last week, which should be the ending of month number 1 I get a email saying they are charging and its too late to cancel.

I just called 1and1 and told them that I just paid less than a month ago for 3 months hosting and the guy says 3 months went by since I was billed last time and even though I had no access to my account or domains I was charged for that hosting. I politely talk to him and tell him about the situation and he starts talking really rude to me and says that I'm wrong and I have to pay them. I told him that I never got any info saying I was ever going to be billed or the status of my account. He said that they still billed me because they saved all my data, but I tell him I had no data stored and he keeps interrupting me saying yes its stored. So I'm asking him if he's saying that I was charged for storing nothing and he starts threatening me saying that they will give it to a creditor and I will have ruined credit.

I recommend nobody buys from 1and1, they do not value their customers at all. They put the bill before you. I'm going to have to waste another $60+ trying to get those domains back. Big companies like 1and1 smash their customers and forget that they should come first.

BOYCOTT 1and1.com !!!

Jonathanr
Davis, California
U.S.A.