Complaint Review: 1lap2go AKA 1 Lap 2 Go AKA Comicverse

Hello,

I am a consumer and I been buying my Yankees and Jeff Gordon items from them for over 4 years now.
I have never had a problem with them and they always have gone out of there way to help me get my items.

AS YOU CAN SEE BY HIS RESPONSE WHAT IS GOING ON HERE. NO MORE TIME WILL BE TAKEN ON THIS PERSON AND HIS FALSE STATEMENTS.THERE WILL BE NO MORE RESPONSES BY OUR LEGIT COMPANY ON THIS MATTER.

I have not been harassing this company, in fact, I haven't been in contact with them since the BBB case filing at the time of the incident almost a year ago. The only reason I am dignifying this company's rebuttals with a response is because they are calling me a liar and accusing me of making false statements. So below you will see the complete email chain of events that occured between myself and this company, with personal information excluded/omitted to protect their 1st Amendment right (if they are going to drag me to court for telling you all this, I'm going to go for the right reasons).



Please keep in mind while reading the following emails that I was a little anxious to receive my shipment by Christmas, so the e-mails are not far apart in date. But in my defense I did order the shirts over two weeks in advance.



The following emails are in reverse chronological order, so you must begin at the bottom and read upwards. Below the emails is further explanation regarding them:

________________



-----Original Message-----

From: Eric (last name omitted) [mailto: (email address omitted)]

Sent: Thursday, December 19, 2002 2:29 PM

To: Jason (last name omitted)

Subject: Re: order 1lap2go-6270 from 1 LAP 2 GO



OK, Now you must pay attention. If you read our policy page we will send partial shippments. There was no where under comments that you stated not to send a partial shippment.We sent you what is available. Our company is garbage we thank you . You work for a large company and talk the way you do is very amazing. Threat is very noted and on file. You will not receive the other shirt.

Any other e-mails on this matter will be on Auto Delete.

Learn to talk to people the right way.

Happy Holidays!



----- Original Message -----

From: Jason (last name omitted)

To: '1 LAP 2 GO (through Yahoo! Store Order System)'

Sent: Thursday, December 19, 2002 10:03 AM

Subject: RE: order 1lap2go-6270 from 1 LAP 2 GO



I sent this email approx. 4 days ago and haven't received a response yet. So I'm sending it one more time. I suggest you pay my email the attention it is due. If I don't receive a reply by the end of tomorrow's business day, I am going to make it a point to tell two people everyday that your company is garbage, until this is resolved. I work for a large communications company, so my word will spread rather quickly. I am dissatisfied with your company's customer service, and this is not an "empty threat".

Below is the email in question:

I ordered two shirts, and was not notified my order was being changed before you charged me. When can I expect the other t-shirt (it's a father and son gift, I must have both of the t-shirts)? I don't care if I have to wait for the other one. I also don't think I should be charged for shipping on the second t-shirt when it is ready to ship, since this was supposed to be a combined order.

Item missing: Thundercats Logo T-Shirt SOLD OUT 0.00 SIZE = LG

Thank you for your cooperation.

Jason (last name omitted)

Executive Assistant to the President

(company name and phone number omitted)





-----Original Message-----

From: Jason (last name omitted) [mailto:(email address omitted)]

Sent: Wednesday, December 18, 2002 3:21 PM

To: '1 LAP 2 GO (through Yahoo! Store Order System)'

Subject: RE: order 1lap2go-6270 from 1 LAP 2 GO





I sent the following email (below) and have not received a response yet. Could you please tell me the status of my order and how you are handling this situation?



Thank you.



Jason Drolet

Executive Assistant to the President

Halsted Communications, Ltd.

(518) 885-8590 ext. 2101





-----Original Message-----

From: Jason Drolet [mailto:jdrolet@halstedweb.com]

Sent: Monday, December 16, 2002 10:05 AM

To: '1 LAP 2 GO (through Yahoo! Store Order System)'

Subject: RE: order 1lap2go-6270 from 1 LAP 2 GO



I ordered two shirts, and was not notified my order was being changed before you charged me. When can I expect the other t-shirt (it's a father and son gift, I must have both of the t-shirts)? I don't care if I have to wait for the other one. I also don't think I should be charged for shipping on the second t-shirt when it is ready to ship, since this was supposed to be a combined order.



Item missing: Thundercats Logo T-Shirt SOLD OUT 0.00 SIZE = LG



Thank you for your cooperation.



Jason Drolet

Executive Assistant to the President

Halsted Communications, Ltd.

(518) 885-8590 ext. 2101



-----Original Message-----

From: 1 LAP 2 GO (through Yahoo! Store Order System) [mailto:orders@store.yahoo.com]

Sent: Saturday, December 14, 2002 6:41 PM

To: jason (last name omitted)

Subject: order 1lap2go-6270 from 1 LAP 2 GO

Thank you again for your order from 1 Lap 2 Go!

The following items have been shipped to:

jason (last name omitted)

(Address omitted) US United States

(phone number omitted)

using USPS Priority Mail

You can always find out the current status of your order by going to

(my receipt link omitted)

Name Code Qty Each Options



----------------



Thundercats Logo T-Shirt SOLD OUT 0.00 SIZE = LG

(Shipped)

Thundercats Logo T-Shirt IN STOCK ! 1 15.99 SIZE = XL

(Shipped)

Subtotal 15.99

Shipping 5.95

Total 21.94

This completes your order. Thank you for shopping with us.



____________________





As you can see, my emails were placed on Auto-delete before the company made any attempts to resolve the issue.



You can also see in their last email to me that they tried to place the blame on me for the shipping problem, (quote from email - There was no where under comments that you stated not to send a partial shipment) for not specifying that I did not want a partial shipment when I placed the order intitially. This proves their first rebuttal written here to be untrue. They stated in their rebuttal that my quote of their policy is untrue, but if it is untrue, why in their email would they try to defend the position that I was supposed to state this under their comments section? If it was supposedly their policy all along to send partial shipments without notice' to the customer, then why wouldn't they have said that in their email? THEY CHANGED THEIR POLICY TO COVER UP THEIR TRACKS! As you can see in their ORIGINAL policy (which is in my first report above also), they state, At your request, we can send a partial shipment but you will be charged shipping costs for each shipment. It is their ORIGINAL policy that they are referring to that I believe caused them to word their email the way they did to try to dodge the free shipping. And that is all I was asking for from the beginning, was COMBINED SHIPPING. Not a free shirt as they claim. I was more than willing if not eager to pay for the second shirt that I ORIGINALLY ORDERED. This is where they were trying to RIP ME OFF, by potentially trying to charge me for shipping twice in order to complete my order.



Below is also a full copy of their old policy page, completely intact (icons and tabs were removed because this report's format will not accept them):



________________



Shopping for quality merchandise is easy and safe. Simply select the items you wish to purchase and add them to your shopping list with a click of your mouse. For your protection, we use Secured Server technology, with encryption of your valuable information. To place your order, simply add your desired products into our shopping cart, which will calculate the total including and shipping charge automatically for you. Once the order is completed, you will receive an order confirmation number. You will also receive a status update when your order is shipped.



If you have any questions or require additional information, please contact us at: info@1lap2go.com and we will be happy to assist you. Thank you, we value your business.



1 Lap 2 Go

1200 Hwy 22E

Phillipsburg, NJ 08865



For Security Reasons WE DO NOT Accept Phone Orders.

For Quick Response on Questions and Orders E-Mail Us!

info@1lap2go.com

All orders are charged a flat rate of $ 5.95 for shipping except plaques and mugs . Additional charges due to weight of product will be manually added to orders of one or more plaques and three or more mugs. All items are shipped via USPS Priority Mail. Cancellations after the merchandise has been shipped and refused or unauthorized returned shipments will result in a 25% restocking fee plus any shipping costs incurred by 1 Lap 2 Go, billed to the customers credit card.



1 Lap 2 Go is not responsible for lost, stolen, or damaged packages or postal delay. PLEASE READ. We recommend insuring collectibles and fragile items ordered. If you choose not to insure these items, we can not and will not be responsible for loss and/or damage in transit. Requests for insurance to be applied and rates can be e-mailed or placed on the comments page.



INTERNATIONAL SHIPPING ** Not available at this time**



ITEM AVAILABILITY

All products are in stock (unless indicated or ordered in large quantity) and available for immediate shipment. If your order contains items in stock plus items out of stock which are available from the manufacturer, we will hold the order until it is complete. At your request, we can send a partial shipment but you will be charged shipping costs for each shipment. Please note this request in the comment section of your order form. Please allow 5 to 7 estimated business days to receive your order.



Should you need the merchandise within a certain period of time, please mention it in the comment box. We will e-mail you with the estimated ship date.





PAYMENT METHODS



We Accept VISA, MASTERCARD,DISCOVER,and PayDirect.



All statements will be billed as Comicverse.

Note: Credit card fraud is a serious felony and we will prosecute anyone attempting to misuse a credit card number.



RETURNS, PLEASE READ!

If not completely satisfied with your purchase, please e-mail 1 Lap 2 Go for a refund authorization number within 7 days of receipt of your order. No returns will be accepted without prior authorization! Unauthorized packages will be refused and returned to sender. No exceptions. Authorization number must be clearly marked on the outside of the package.



Merchandise must be in perfect condition with all tags intact and in original saleable condition for credit to be issued. Collectibles will not be accepted for return if item is not in mint condition.



Shipping charges are non-refundable. Returns, shipping costs and insurance are your responsibility. We are not responsible for lost, stolen, or damaged packages en route. No credit will be issued if the product shows signs of use or abuse.



PRIVACY & SECURITY



All online transactions at 1 Lap 2 Go are handled with industry-standard SSL encryption. The following information is needed to process your order-your name, address, phone number, e-mail address, credit card expiration date and number. When your credit card number is entered on the order form it is transmitted across the Internet in an encrypted (scrambled) form then decoded when we receive it.

We respect your privacy. We do not sell, trade, or give out your information to anyone.



____________________



So if this company wants to take me to court, I invite them to try, because I know that I have the supporting email documentation plus a complete copy of their ORIGINAL policy page on hard and soft copy to prove them wrong. I WILL NOT stand for attempts to intimidate me by threatening me with legal action.



To COMICVERSE / 1LAP2GO I extend this offer either take me to court and end up paying my lawyers' fees (when I counter-sue you for them) when you lose, or stop trying to tell the good people of this country that you are telling the truth and I'm lying, when you know the reverse is true. If you rebuttal this report update instead of taking me to court, then any consumer reading this will know that you are full of it. My recommendation to you is to drop your attempts to justify yourself in a situation where you are obviously wrong, and don't end up paying thousands of dollars in your own and my lawyer fees over a shirt and negative feedback. I have accepted the fact that last Christmas I couldn't give the gift I wanted to give to my family because of your company's inability to follow it's own policies, now it's your turn to accept the fact that you made a mistake and that it is well noted here. By the way, any further updates will only cause this report to be more easily found on search engines due to more keyword matching, so you're not doing yourself any favors by updating it anyway. My lawyers are awaiting your call!



To the consumer reading this, I leave this last assurance: If I am actually taken to court over this, I will document what happens as a result of the legal battle here at this website, so if you don't see anymore rebuttals by me, it is because the company (hopefully) has realized their error and given up. If you see another rebuttal by the company but not from me, it is because I don't have the time or the energy to proceed with this any further (I have a normal life to live) and I feel that providing you with all the facts that I possibly could will result in you being able to make an educated decision about this company, and that's all I want now. Only in the event of a legal action will I continue this ridiculousness. I have no desire to carry on a bad mouthing tournament with these people any longer. My evidence speaks for itself. You now have all the information that I have.



BEWARE OF THIS COMPANY! YOU CAN SEE THE HEARTACHE AND PAIN THEY CAN CAUSE. BEWARE.

This person has been harassing us and we had no option other then to Auto Delete his e-mails. Was sent one shirt per his request. The customer wanted his shirt for free. Sorry but no comapny give items away for free. He did not absorb anything other then paying for a shirt that he ordered. The Better Business Bureau (BBB) has agreed with everything that we have done with this customer. He is angry that he did not get his merchandise for free. We do not send customers merchandsie for free and he does not understand this. The Better Business Bureau (BBB) agrees with our comapny and we will let it at that. You the consumer can clearly see what and who is to blame here. Our company does not have the time to deal with dishonest people.We will not spend anymore time with people that lie and try to be dishonest. We are to busy processing orders to honst people that understand you need to pay for items for them to be shipped.Our customer rating shows how our customers are happy with our service.This guy has too much time on his hands. If any more false statements are made by this customer we will have to take legal matters.

1LAP2GO

Since this Rip-Off Report was first issued I have made contact with the Better Business Bureau (BBB) regarding my case and they attempted to come to a resolution with this company, and failed. The company vehemently rejected any proposals that were given to resolve the issue. I have absorbed the damage of these events and my only true retribution was through this website, being given the opportunity to tell other consumers about my experience.



When I was contacted by email regarding the rebuttal given by the company, I was (and am) appalled that they are trying to tell you the consumer that my statements are untrue. I have email documentation proving the events that took place that I kept record of for the BBB case. I have been added to this company's Auto-delete list for their email, further proving their lack of cooperation at all in trying to resolve this matter.



I stand by my statements in my original report, and furthermore it is my opinion that the only reason this company is challenging my report is because they are afraid you will believe the truth about them. I ordered (2) shirts, and they sent me only (1) WITHOUT my permission, and AGAINST their policy at the time.



I never exaggerated any of the details of this report, either. What I say is exactly what happened, no more, no less. I considered myself to be very fair in that respect, not stating my opinion unless obviously saying so. I will say in the company's defense that it was only shirts that were in question, not really a big deal to most people, but it is a reflection of their ability to follow through with their policies as they were stated on their website at the time (they have since this event changed their policy to reflect partial shipments being acceptable without customer notice, but my original report shows their previous policy). It also was Christmas Season, so maybe they are just less concerned with customer satisfaction during times of the year when sales are high and overwhelming. Anyway you look at it, though, it just spells out B-A-D B-U-S-I-N-E-S-S.



So be aware that if you deal with this company and you have any problems regarding your order, their is a strong possibility that your requests for help or attempts to fix the problems may go unheard (or at least disregarded).



I leave it to you the consumer to make the decision you feel comfortable making regarding this company.

He was e-mailed and we told him only one of the shirts were available.He said send the one shirt and we did. He was only ever charged for one shirt and was never charged for two. The second shirt was not available and he knew this and did not have a problem with this at all. Now reading this statement of lies he just not right and unjust. to me and my company. We are a well respected business and never rip off and of our customers.All the policy that he is quoting is not what we wrote is replaced the words woth his own just to discredit out company.