1st Art Club On february, 8th, 2013 I made via 1st Art Club website a 213.60 purchase with Mastercard. So far, I got back no product, nor answers to phone calls or e-complaints Dallas Texas
On the day february, 8th, 2013 I made via the website 1st Art Club a purchase with my Master Card charging worth $ 213.60. That amount, as detailed invoice sent to me then, included the purchase of $ 153.,0 a 20" x 24" 23-0528 Motherhood - Madame Lebasque and Her Children by Henri LeBasque reproduction, and other $ 60 for the shipping via fedex playback from their deposits to my home, in Argentina.
So far, not only have I not received the product, but I have not been heard in my phone calls nor my e-complaints. Following their instructions I sent e-mails on 3-1-13, on 3-3-13 and on 4-3-13.
They say in the website that they have offices in Dallas and New York, but I cant go there to complain. And they also say “Satisfaction Guaranteed or your money back”. (Funny?).
I don t know what else can I do. Any suggestions?
Here I copy Who they are:
1st Art Club - 2105 Helmsford Dr. - Flower Mound, TX 75028 - Phone: (888) 617-8278
The day of the purchase I received three mails that I copy bellow:
1st mail:
De: smi66689@gator521.hostgator.com
Fecha: Viernes, Febrero 8, 2013 4:25 pm
Asunto: Thank you!
Thank you for your purchase with 1st Art Club. All in stock orders will ship by the next business day. All other orders will ship within 14 business days. When your order is ready you will receive another email to confirm that it has been shipped through FEDEX. It will include your tracking number to track your shipment. Have a great day, 1st Art Club order team
1 :: 23-0528 :: 23-0528 20" x 24" 23-0528 Motherhood - Madame Lebasque and Her Children by Henri LeBasque
On Order number: 10979
Thank you!
2nd mail:
De: Info <info@1artclub.com>
Fecha: Viernes, Febrero 8, 2013 4:44 pm
Asunto: RE: Your Invoice from 1stArtClub
1st Art Club
INVOICE
402 Red River Trail #2006
Irving, TX 75063
888-617-8278 (Toll Free)
214-909-1423 (Direct Line)
INVOICE # 10979
DATE: 02/08/2013
3rd mail:
De: Info <info@1artclub.com>
Fecha: Viernes, Febrero 8, 2013 4:44 pm
Asunto: RE: Your Invoice from 1stArtClub
1st Art Club
INVOICE
402 Red River Trail #2006
Irving, TX 75063
888-617-8278 (Toll Free)
214-909-1423 (Direct Line)
INVOICE # 10979
DATE: 02/08/2013
Bill To:
nnnnn nnnnnn
Larrea 874
Ciudad Autonoma de Buenos Aires 1117
Argentina
Phone: (005411)4803787
Ship To:
nnnnnn nnnnn
Larrea 874
Ciudad Autonoma de Buenos Aires 1117
Argentina
Comments or Special Instructions: None
SALESPERSON
SUBMIT ADDRESS
SHIP DATE
SHIP VIA
F.O.B. POINT
TERMS
WEB
181.29.52.102
Master Card
QUANTITY
DESCRIPTION
UNIT PRICE
AMOUNT 1 23-0528 20" x 24" Motherhood - Madame Lebasque and Her Children by HenriLeBasque...................................................................................................153.60
SUBTOTAL
Tax.........................................................................................................................0
Shipping............................................................................................................. 60
Total:
153.60
60.00
$213.60
If you have any questions concerning this invoice
Contact us @ 888-617-8278 or Email us info@1artclub.com
THANK YOU FOR YOUR BUSINESS!