Complaint Review: 1st-art-gallery

I ordered an oil painting from 1^st-art-gallery.com. It was supposed to be a gift for my girlfriend. Their artists don`t understand what exactly need to be done and are unable to follow even simple instructions and revisions take weeks.

I received a proof of the completed painting and asked for 7 different changes. The painting did not look like my girlfriend’ cat at all!

They never answer their phone! I found out that my paypal account was charged.

I tried to cancel my order because the artists could not fix the problems, I asked for a refund, however, I was told to request more and more changes. This clearly implies that they don't honor their own money back guarantee as advertised on their website!