Ordered 2 paintings as a gift. When I called the company I was told that the paintings will arrive within 30 days. I repeatedly tried to contact the company to see why I hadn't received the paintings after almost 2 months. I didn't get a response to my emails or phone calls. I disputed the amount with my Credit Card company and then I started receiving offensive racist responses, enclosed below:
-----Original Message-----
From: David - 1st Art Gallery <service@1st-art-gallery.com>
Date: Tue, 30 Mar 2010 12:11:04
To: <*******@yahoo.com>
Subject: Re: Thank you for your order - order number 021102139
F*king American jews... the most problematic customers. Them and the Arabs.
On 3/30/2010 10:16 AM, *** wrote:
> Good luck with that. All the best to you and your company.
> Sent via BlackBerry by AT&T
>
> -----Original Message-----
> From: David - 1st Art Gallery<service@1st-art-gallery.com>
> Date: Tue, 30 Mar 2010 09:52:23
> To: *******@yahoo.com>
> Subject: Re: Thank you for your order - order number 021102139
>
> One minute you ask for another quote and another minute you cancel your
> order? Did you try to call during PASSOVER? Maybe that's the reason
> there was no answer? We will ship the two paintings to you when they are
> ready and if then you will not make a payment for them we will take you
> to a small claims court. I explained to you that it takes more time to
> complete to paintings and you could have simply asked for a REFUND and
> not call your credit card company. Now not only that we will sue you for
> the cost of the painting but also for our legal expenses. Happy passover?
>
>
>
> On 3/30/2010 8:49 AM, ******* wrote:
>> To whom it may concern,
>> After not hearing from you for almost 60 days regarding when exactly I
>> should receive my order, and after many tries to get someone from your
>> company on the phone( it is simply impossible) I have decided to dispute
>> the charge with my credit card company as I have no use for this
>> purchase anymore. I made this purchase as a gift and was promised to
>> receive this order within 30 days. Please cancel this order and do not
>> send anything to me, as I will not pay for shipping it back to you and
>> do not wish to waist more time on this. If you have any questions, you
>> can contact me at (***) ***-****. *******
>>
>> --- On *Thu, 2/11/10, service@1st-art-gallery.com
>> /<service@1st-art-gallery.com>/* wrote:
>>
>>
>> From: service@1st-art-gallery.com<service@1st-art-gallery.com>
>> Subject: Thank you for your order - order number 021102139
>> To: mailto:***@yahoo.com
>> Date: Thursday, February 11, 2010, 12:54 PM
>>
>> Dear *********,
>>
>> Thank you for your purchase from 1st Art Gallery. Your order number
>> for this purchase is *021102139*. IMPORTANT - please quote your
>> order number 021102139 whenever you contact us. Whenever you email
>> us or phone us, always have this order number at hand.
>>
>> Our paintings normally ship within 20-25 business days but large or
>> complicated paintings may take a little bit longer. Remember, these
>> are hand-painted masterpieces, and they do take time to create. In
>> order to give you the finest quality painting, we try not to rush
>> our artists. We will automatically send you an email as soon as your
>> painting is shipped. The email will include a tracking number so you
>> may track the package online. If you have any question or concern
>> please reply to this email or call us at 1-888-4178278.
1 Updates & Rebuttals
Mike Mitchelle
United States of AmericaUnverified posts by Chinese competition
#2UPDATE Employee
Sun, August 13, 2017
Attached to this rebuttal an image proving without doubt that all the reviews about our company are fake and were left by the same person, a Chinese competitor.