Complaint Review: 1st Choice Document Preparation

This company claimed that if my family met certain financial criteria that we would be guaranteed a government mandated loan modification. They claimed that they could help us to gather, process/verify all of the necessary documents & records making sure that they would be accepted by our lender. They claimed that they have a 100% success rate & that our money would be returned if we were not successful.

I spoke to 2 women on the phone at great length. They seemed very knowledgeable & sympathetic. They walked me through various government webpages as well as their own contract. They sent me an email saying that we met the criteria & would be guaranteed a modification by law. We had been stonewalled & missdirected by our lender & others while trying to refinance for months & months so this was great news!

I sent them a mountain of paperwork which took days of labor to assemble. They pretended to inspect it, made copies & sent the copies to me & told me to send it to my lender. They were not able to send it for me or even come up with the appropriate address for me. The lender found one problem after another with the pile of paper & I spent many more hours discussing, updating, remaking, resending tons of documents.

I called 1st choice document preparation & results for homeowners many many times trying to get the assistance & consultancy that they had sold me. Once they had my money I never heard from them again. It's been months, no modification, no contact with them & no viable services rendered for $2,598.00! Most expensive photocopies I've ever made.

I would like to join or start a class action lawsuit or perhaps an angry mob. Anyone game?