Complaint Review: 2-10 Home Buyers Warranty

My husband and I just purchased a 2-10 home buyer's warranty. Recently our garbage disposal started making a loud noise and it didn't sound right. I called 2-10 and reported my claim. Shortly after that I was contacted by a local plumbing company who called to set up an appointment to have our garbage disposal looked at. They were supposed come at 10 a.m. today and called a few times to tell me they were running late. They ended up coming four hours later.

As if that wasn't enough, the plumber tells me that the entire garbage disposal has to be replaced and has to call to get approval from 2-10. 2-10 calls me and says that because the plumber found a piece of bone and glass in the disposal, they could not cover "abuse." That's total BULLSHIT. The plumber must have made it out to sound like they were huge f---ing pieces of bone and glass like we actually would deliberately put that s**t down there. The piece of bone was a 2-inch long sliver and the 2 pieces of glass were the size of Tic Tacs and that is no exagerration.

Stephanie
Columbus, Georgia
U.S.A.