Complaint Review: 21st Century Auto Group

After reading other reports, it seems that this company does this to many customers.

I found a great deal on a 2006 Mercedes CLK (listed at $16,900) on numerous websites.

I called three times, and all three people said the car was available and was in good condition. Then, I proceeded to drive from Maryland to New Jersey (almost 5 hours) to go look at, and hopefully purchase the car.

When I got there, they told me that they did not have the car and it must have been sold. They told me they did not know what happened to it.

Then, they proceeded to try to sell me a very similar car for $29,000. The salesperson was very rude and pushy, and could not explain why they did not have the advertised car.

These guys advertise very low prices for luxury cars but do not actually have the cars, and are unwilling to sell at those prices when you get there. In addition, the staff is rude and disrespectful.

For several weeks (maybe a month) after I had come to look at the car which apparently did not exist, they continued to advertise the same car on several websites including eBay and cars.com. I am sure if anyone else called in on that car, they would say that it is available.

I did not get a single apology for spending my entire day driving from Maryland to New Jersey and back.

I recommend for anyone to stay away from this place as they openly lie and cheat to try to sell cars.