Complaint Review: 24/7 Locksmith Services

My fiance installed new locks on my front door recently. The bottom lock was fine, but no matter how many times he tried, he couldn't get the top dead bolt to operate. So after a quick internet search, we called a locksmith and made an appointment for the following week.

During the appointment scheduling conversation, we were told there would be a $19.00 Service Call, and a $35.00 minimum repair fee.

When the appointment day arrived, the technician showed up an hour late. We let him in, and he took both locks off the door, even though there was no problem with the bottom lock. He put them back on and the dead bolt was working.

He was here for about a half hour, and when he wrote up the bill, charged $184.00. We told him we thought that was more than we expected, but were offered not alternative or suggestions about how to deal with out dissatisfaction.

The next day when I looked at the bill, I saw he billed us for an "Emergency Home Lockout Service." I called the number on the receipt and left a message. No one called back. Subsequently, I noticed the door wouldn't shut tightly because the bottom lock was off kilter.

That afternoon, my fiance called and spoke with someone about it, and asked to speak with a manager. He spoke with a gentleman named Dan who would not acknowledge that the tecnician chagred us for a lockout when we weren't locked out. I got on the phone and asked for another Manager and was put through to a woman named "Amy," who wouldn't provide her last name, her company's address, or headquarters, or the name of the owner of the company...all of which I asked for. She hung up on me 3 times, the last after telling me that if we'd called when presented with the bill, they would have worked with us, possibly making a price adjustment, because we were first-time customers. So I asked her if she would provide the same courtesy today, and make an adjustment...at which point she hung up on me for the last time.

The employees managing this enterprise are not customer friendly, and showed no interest in resolving the problem. They were rude and unprofessional. The manager Amy's solution, along with 3 other representatives of the company, was to tell me a tech would be coming back out to fix the bottom lock that he broke, free of charge. So far, No one has shown up to repair the bottom lock, and they will not take my phone calls. No matter who we spoke to, we felt like we were getting indirect answers to our questions, and total disregard for our concerns about the product, performance, and cost.

I did an internet search on the phone number printed on the receipt where the company was called "24/7 Locksmith Services and came up with a different company name called United Locksmith Services.

It seems like there is a network of locksmiths all operating under different names, no addresses. I would advise consumers to use local locksmiths with a street address and to steer clear of Internet only services. Here are some of the phone numbers this company uses: 571-267-5920, 866-338-9997, 443-963-3099, 240-374-9388.