Complaint Review: 24/7 Ride

Worst Experience Ever!  In September 2017 I scheduled a ride, for me and 8 other of my family members (including 3 children) to be picked up at 4:30 a.m. (the day after Christmas) and taken to LAX.  And then, to be picked up from LAX 5 days later, at midnight, and brought home.  On the morning of December 26, 2017, at 3:38 a.m., I received an EMAIL, advising that my ride was cancelled!  No call, no excuse.  I was given the numbers for a couple other companies (which of course were all closed at 4:00 a.m.!) and told I would receive a refund.  After not finding another ride, of course, my family and I all drove to the airport, and paid for parking.  THEN, on the date we returned to LAX I got a call that my ride was there to pick us up!  I, of course, told them I didn't need it (as we had our cars there) and wanted a refund immediately.  I was told that would happen, but did it?  No!  I called and spoke with 3 separate customer service agents, in the following 3 weeks, and was told, each time, my refund would process.  But it never did.  I was told a manager would call me.  But one never did.  Eventually American Express (the card I used to book the service) got involved in handling the refund.  If you want a dependable ride, DO NOT use this company.