2bwireless Chandler location horrible place with Roya there Chandler Arizona
I went into the Chandler location and was EXTREMELY disappointed with the service that I received from one of the reps Roya, whom I later discovered was the owners daughter..how horrible..she ought to be ashamed of herself. I went in the the chandler location to get a new phone, my old one had went out on me and I needed one pretty quick. I went into the store because it is close to my house and they have always been pretty polite, I went in and dealt with this rep, Roya not only was she VERY unprofessional, but she was on her phone half the time that we were interacting. I honestly felt as though I was bothering her. I asked her several questions about the Blackberry, I figured if I was going to spend that kind of money. I wanted to know every fuction of the phone, she not only sounded like she had no clue as to what she was talking about, but she answered SEVERAL personal phone calls while we were talking about the phone, she walked off several times, I was VERY tempted to walk to another T-Mobile but like I said this particular store is very close to where I live. She seemed annoyed that I was asking questions, and from what I could tell was more concerned with her weekend events in vegas then providing me with service. I suggest that NO ONE go into this location, especially if this is the type of service they are offering, to add insult to injury this was the owners daughter? it makes you wonder about the people they will give business's to nowadays. T-Mobile ought to seriously rethink letting people like her sell their product. If anyone knows how to contact Robert Dotson directly, I would appreciate it greatly.
Angry customer
Phoenix, Arizona
U.S.A.
2 Updates & Rebuttals
That Guy
Gilbert,Arizona,
U.S.A.
Yes Roya Faraji is the owners daughter
#3UPDATE EX-employee responds
Tue, December 09, 2008
Roya Faraji is the owners daughter the owners name is Micheal Faraji. She does not know what she is talking about and I am terribly sorry you had this problem. She does answer her phone in front of customers, plays music on her lap top and is extremely rude to all of our customers which is why it is so slow at this location. roya@2bwireless.net feel free to let her know how you feel i'm sure she would love to see how he attitude and stupidity affects this company.
2b Wireless
Pheonix,Arizona,
U.S.A.
Reponse:
#3UPDATE Employee
Tue, September 09, 2008
I would like to start off by mentioning that Roya is not the owner's daughter so we would like to know where this information came from so that we may address it, nor is she a sales rep for 2B Wireless. She is our field sales manager, meaning that her job is to check on the locations and deal with the sales reps to ensure that they are doing their jobs. She makes decisions pertaining certain circumstances that are beyond a sales reps authority, but does not deal with customers on a store level.
Reading the customer complaint shows that the customer had a phone that went out on them, came into the store to get a new one. Our reps are trained to check a customers account and give the customer their options from there. We are bound by the rules of T.Mobile so we can do what is within our control and inform the customer of what we can do to help them with thier unique situation. This customer may not have been eligible for discounts and often times get upset, but these are circumstances beyond our control as it comes directly from T.Mobile.
Blackberry Sales are our #1 strength considering 95% of our employees carry blackberry phones and our reps are glad to assist and explain any and all questions to ensure customer understands all the great features they offer.
Our sales reps are trained that no personal calls are to be taken when they are assisting any customer, that whatever the phone call may be can wait till after assisting our customers, as we pride ourselves in expectional customer service.
We apologize if the customer was angry with their experience at the store.