Complaint Review: 2BWireless

First and Foremost I am terribly sorry all of you have been mistreated by this company. Unfortunately I can't telll you that you are wrong. Roya is the owners daughter, the owners name is Micheal Faraji. They have been screwing over customers for years. Roya does not tell the truth when she looks you in the face, she lies and she admits she is very good at it. Notice with all of her rebuttles they all sound the same. Like she copies and pastes it and changes the situation and names so it sounds sincere. She is well aware how much of a failure this company is and trust me she is going to put out all these numbers about how great the company is but it's only great cause they steal customers money that is how they make their profit. I know for a fact as well that she does this to employees as well, She stole hundreds of dollars out of a safe and then blamed it on the employee and fired him for it. She didn't hold the other employee accountable at this location only because she was sleeping with him.

This company will steal your money here is how. Each phone has a price the compnay pays for it. In order to make a profit the over price it and give the sales reps the power to change the price so they can sell it. So if the rep says you can buy a blackberry curve for 350 he is lying he can go as low as 250 or lower if you get the blackberry package. If you want the real price go to a real t-mobile store! They also will screw you on accessories, the company allows them to change the prices on them as well so tell them you want free accessories or you won't buy but watch the price cause they say they will give you free stuff and mark the phone at a higher price so you don't know. Also they do a thing called dirty data this is where they get onto your account with out your permission and take off the blackberry package you have and put it back on so they get paid for it, this severly damages your acct and your phone. Even better they tell you a SIM card is 20 dollars, actually they are free but they charge you for it, like this guy at their chandler location Shakir Foster he will take your 20 dollars and pocket it or he will charge for an accessory so he can help his numbers. This company is very shady and very rude to their customers. 1-858-342-7000 is her number if you ever need to get ahold of her so you can get the customer service you deserve! Roya honestly doesn't know anything about the programs this company offers or how to sell. She has to ask the sales reps for answers this is why you can never trust her.

Again I am terribly sorry you were treated the way you were and the One store you can call to get ahold of her are chandler :4808217200 or you can call the back office 6029060070 and ask for ali or email roya at roya@2bwireless.net I hope I could help!

Roya, I would write very similar response as you wrote for a customer complaint because there is a big chance it will hurt your business. There are more complaints about your firm in this same site. Why would I want to waste my time and write negative comment about you if there was no reason?? That was the worst buying experience I had. I would have ignored otherwise. For your firm, it's frustrating to have a person in that level that deals like you did to me. Guys, trust me, go to Amazon to be safe and get great deal and have a smooth experience instead or go to other firms. Amazon cares about your satisfaction. Again, be very careful when giving 2Bwireless a business.

My name is Roya, and I am the Field Sales Manager for 2B Wireless. The information that was given in this report is inaccurate and several vital details have been neglected to be mentioned. First I would like to clarify that the individual's comment regarding me being the owner's daughter is false and has no merit in this situation.

I remember this situation very clearly as I was out in the field conducting store visits and evaluations. I went into my Gilbert Location that day and one of my sales reps approached me with an ad that the customer brought in from Amazon.com. Our reps must get approval on any online ad as often times there are stipulations that are beyond what we would do in our retail location, but in order to honor such an ad we must follow the guidelines and stipulations of the ad in order to do so. I at no point helped this customer with his transaction; he was already at the store prior to my arrival. I looked at the stipulations of the ad on Amazon.com. In order for us to honor such an ad we have to follow the guidelines and stipulations of the ad being brought in. In this case the customer was receiving an amazing deal on the Blackberry Curve $100.00 with a $100.00 mail in rebate getting the phones for FREE, in turn the stipulations stated that the customer must have the internet package on the plan at time of activation and for a minimum of 6 months after, and customer was not allowed to make ANY changes to the account for 6 months, if any changes were to be made in that time the customer would be charged a penalty of $250.00 per line that the change was made. The customer was given the option to buy the phone at the cost we offer in store and could make any changes to his account at any point in time without restriction or penalty.

To ensure that the customer understood the stipulations of the ad a secondary agreement was signed by the customer stating and showing such stipulations, the only interaction that I had with the customer was reiterating these stipulations so that he fully understood the stipulations of the ad so that there would be no confusions at a later time.

2B Wireless is T.Mobile's #1 largest exclusive dealer in AZ, 2nd largest in the nation. We have been in business since 2001, and have always prided ourselves in providing exceptional service and quality to all of our customers.

We matched an ad that a customer brought in that was exactly what the customer had asked for.

My name is Roya and I am the Field Sales Manager for 2B Wireless. I remeber this situation very clearly as I was going into my Gilbert location on a store visit. I at no point even assisted this customer during their transaction at the location, I spoke directly with the sales rep involved. I was approached by my sales rep showing me an add that the customer had printed out from Amazon.com. I told her that I would have to log on to Amazon and check their stupilations as the price they were offering was lower than what we offered in store. And any time their is an add offering a deal that this gentleman recieved on his lines of service there are always very strict guidelines in order to match such a deal. I logged onto amazon.com and looked over the entire add, gave direction to my sales rep on how we would be able to honor this deal and what the stipulations would have to be according to amazon's guidelines. She in turn relayed the message to the customer. The only time I mentioned ANYTHING to the customer, because I needed to make sure that he understood what the stipulations of the contract and agreement were, as that would have been the only way that I could honor such a deal for the customer.

I told him that he would not be able to make any changes on his account for 6 months, and in turn his $200.00 penalty was now going to be $250.00 per line. He clearly understood what the stipulations were as my sales rep explained it to him, I explained it to him, and he had to sign a secondary agreement showing that he was in agreement. All of this was done to ensure that the customer was fully aware of what online offers entail. If he had went with what we were offering in store this would have saved this customer a great deal of distress and hassel as their is always a scam with online deals that are always too good to be true.

2B Wireless is a reputable company that has been in business since 2001. We always offer our customers expectional service and provide the most accurate information so our customers understand what they are getting. Thank you.