Complaint Review: 2Checkout.com

I have attempted in multiple ways to cancel an account with www.dailyceleb.com. Since they use the credit card processing company 2Checkout.com I have to cancel this account with them. However, their cancellation process does not work, they have not responded to emails, and over phone conversations they say, "We don't get complaints about our cancellation process and therefore do not believe you."

In a phone conversation with a customer service rep, I asked to speak with a superior, the woman put me on hold for 20 minutes before I received a message saying "Unfortunately your call has exceeded the maximum hold time, try again later." and it then disconnects. I called again, and again asked to speak to a superior, the same thing occurred.

When I complete the cancellation process there is a note saying, if the account is not canceled within 24 hours, please submit an online support ticket. When I click the link to place a support ticket it takes me to a page that doesn't exist.

I'm not sure, but I do have a feeling it is illegal to allow a consumer to subscribe to a service that they cannot cancel. In my opinion that's like selling my soul to the devil.

I have contacted my credit card company to dispute these charges.

Tiffany
Portland, Oregon
U.S.A.