2Crave Alloys, Wheels, Will Not Honor Warranty for defective product La Mirada California
Purchased and installed wheels from 2Crave alloy less than a year ago. Wheels corroded at the seam on all four wheels. Contacted company by email. No response. Called and spoke to a customer service rep who assured me he would look into the issue.
Emailed photos of damage to him like requested. No call back after a reasonable amount of time. Eventually made contact and rep stated he would have to check with the factory to determine the problem. Called back on date and time when told and the rep continously avoided my calls.
After about a month of leaving messages and repeated calls, finally made contact. Rep stated that brake dust caused the corrosion on the wheels. Really? Brake Dust?
I cleaned and maintained the wheels with soap and water on a weekly basis if not two times a week, and this company claims that brake dust causes corrosion on wheels less than a year old? Unreal.
I have never had custom wheels corrode, much less be told that 2crave wheels are suseptable to corrosion due to brake dust. I suppose you need a car without brakes to use these wheels.
3 Updates & Rebuttals
Darren
Dallas,Pennsylvania,
2Crave worked with me to remedy the problem
#4Author of original report
Fri, February 06, 2015
2Crave representative David Kwon worked with me to find a solution. I am satisfied with the response from 2Crave and although it may have took some time my problem has been solved. I would recommend doing business with 2Crave after Mr. Kwon went above and beyond to satisfy my concerns.
Darren
Dallas,Pennsylvania,
So what do I do???
#4Author of original report
Thu, May 15, 2014
2Crave gives a rebuttal, so what is my next stepo to correct the warranty not being honored? Call my retailer and say what??
Info2c
La Mirada,California,
Corrosion
#4UPDATE Employee
Mon, May 12, 2014
It is unfortunate that you had to deal with corrosion.
However, our warranty is issued through the retailer, in that, what you should do is contact them, let them figure out whether or not this is a warranty issue and not just customer negligence. If the retailer determines that this is a warranty issue then they would let us (2Crave) know, in which case we will gladly replace the wheel(s).
We are a manufacturing and distribution company, we do not typically deal with the public.
If you're willing, please let us know where you purchased the wheels, and we can arrange to have the shop inspect them to identify the actual issue.
We appreciate your honesty and apologize for any inconvenience this has caused you, and want to help in any way we can to resolve the issue.