Complaint Review: 3 Blind Mouse Window Coverings Inc.

On September 4, 2015, I entered into a contract with 3 Blind Mice Window Coverings, Inc.  By check, which they cashed immediately, I paid them $998.00 for custom shutters, P. O. # 3995168.  I was told that my installation date would be October 27, 2015.  On October 14, I received an email from Desiree Carrillo, Project Manager, stating that my shutters would not arrive until Dec. 4.  I emailed back that this was unacceptable, disreputable.  Ms. Carrillo answered that the manufacturer Graber experienced "some delays with shutters at this time.  I will try my best to get a earlier date for you."  No one contacted me on the date of Dec. 4.  The following week, on Dec. 9, I tried to contact 3 Blind Mice once again.  Ms. Carrillo said the shutters were in and that the installer would contact me on that Friday, Dec. 11.  No one contacted me.  The following Monday, I again contacted the company and asked to speak with a supervisor.  I told the supervisor that I would contact a lawyer, which I did.  My blinds were finally installed on Thursday, Dec. 17.  This company held my $998 for 3 1/2 months.  I feel this is an abuse.  The shutters have a dent on the left-hand side.  The installer stated that he would address this with 3 Blind Mice and that I would hear from them in a couple of days.