3 Day Blinds Theresa Brown Lifetime Warranty Not Honored, Internet
My cellular blinds have separated at the glue seams due to a defect with the glue. The fabric is still in excellent condition. 3 Day Blinds will not repair or replace them. They want me to purchase new with a 20% discount.
I have the original receipt. It states on the back that "3 Day Blinds will repair or replace any part of the blind found to be defective in materials or workmanship at no cost to you", "This warranty is limited to the original consumer purchaser of the blinds. There is no time limit to our warranty."
Here is what they replied with, "I am sorry sir but the blind is out of warranty, and the cells separation comes over time"
I will never buy from them again.
4 Updates & Rebuttals
patr
San Francisco,California,
United States of America
I am the Original Owner
#5Author of original report
Fri, July 01, 2011
Still living at the same address that is listed on the receipt. There has been no other offer except 20% discount for new blinds. Unreal...
Amber Neeley - 3 Day Blinds
United States of America3 Day Blinds Rebuttal
#5UPDATE Employee
Thu, June 30, 2011
3 Day Blinds supplied a limited lifetime warranty to the original purchaser of the shades referred to in this warranty claim. The customer attempting to utilize the warranty was not the original purchaser, and the detraction referred to is inherent due to natural changes that occur overtime.
The warranty issued to the original purchaser read Limited Lifetime Warranty: 3 Day Blinds, Inc. extends the following limited warranty: 3 Day Blinds, Inc. will repair or replace any part of the blind found to be defective in materials or workmanship at no cost to you. This warranty is limited to the original consumer purchaser of the blinds. There is no time limit to out warranty. The warranty does not apply to any defect caused by improper installation, alteration, abuse, misuse, or exposure to exceed moisture. This warranty does not cover normal wear and tear, such as the natural detraction of fabric or changes in color that take place over time
3 Day Blinds has offered, and is still willing to make reasonable accommodations to assist this customer is the replacement of the old honeycomb shade within the guidelines of our limited lifetime warranty.
Amber Neeley - 3 Day Blinds
United States of America3 Day Blinds Rebuttal
#5UPDATE Employee
Thu, June 30, 2011
3 Day Blinds supplied a limited lifetime warranty to the original purchaser of the shades referred to in this warranty claim. The customer attempting to utilize the warranty was not the original purchaser, and the detraction referred to is inherent due to natural changes that occur overtime.
The warranty issued to the original purchaser read Limited Lifetime Warranty: 3 Day Blinds, Inc. extends the following limited warranty: 3 Day Blinds, Inc. will repair or replace any part of the blind found to be defective in materials or workmanship at no cost to you. This warranty is limited to the original consumer purchaser of the blinds. There is no time limit to out warranty. The warranty does not apply to any defect caused by improper installation, alteration, abuse, misuse, or exposure to exceed moisture. This warranty does not cover normal wear and tear, such as the natural detraction of fabric or changes in color that take place over time
3 Day Blinds has offered, and is still willing to make reasonable accommodations to assist this customer is the replacement of the old honeycomb shade within the guidelines of our limited lifetime warranty.
Robert
Irvine,California,
U.S.A.
Sounds like
#5Consumer Comment
Wed, June 29, 2011
As long as you have read off of the "fine print" and are sure that they are covered, this should be an easy win in Small Claims court.
File a suit against them for the replacement cost. Most likely as soon as they see the suit they may just pay you off. If not then take the blinds, a copy of your receipt showing their warranty, and the e-mail that says they are out of warranty. Let them explain to the judge how the blinds can be out of a warranty that doesn't expire.