Complaint Review: 4 Wheel Parts

On 8/12/2010 - 8/14/2010 I had my 2010 Toyota Tundra at the 4 wheel parts store for a lift kit, new rims, and new tires. I picked up my truck on Sun. 8/15/2010 The first thing we noticed was a large scratch on the passenger side back by the rear wheel. It was a deep scratch almost down to the metal.

I knew the 4 wheel Parts store was closed, so I tried to call and there was no answering machine to leave Michael Kelly a message. So I went back there the following Monday to talk to the store manager Michael Kelly. He was not helpful and immediatly asked if I had done it in a carwash. I said, no.  Mr. Kelly then said he had a friend in the auto painting business that would fix it.

So he said wait to hear from his friend. A week went by with no contact. I then called Michael Kelly again. He told me that his friend was out of town, but would be back in a few days, and to wait for his call. I waited another week with no contact. I once again chased down Michael Kelly and asked him what was going on. He told me his friend was having marital issues but would be back soon to get this fixed. After another week of no contact, I again called Michael Kelly. He then told me his friend was back and that he talked to him about the repair. Mr. Kelly then told me he didnt think that his shop was responsable for the damage, but that he would help me buff out the scratch. I told him the scratch was way to deep, and buffing it would not fix it. He told me that to paint it would be to much money.

I told him it is a brand new truck about a month old when he worked on it, I want it back to that condition, he was not willing to help. This 4 wheel parts store is not willing to stand behind their work.  I understand mistakes happen, but they need to be taken care not ignored.  Michael Kelly simply hopes I will go away and forget, but I wont.