4AllVitamins.com Delivered my order to the wrong address then blamed and CHARGED me for their mistake Internet
Like the other report listed on here, this company has terrible customer service. I placed my order over a month ago and never received my items. I had placed at my old address, I called to make sure my new address was updated. However, my order was delivered to my OLD address. I received an email stating since they sent it to the wrong address they would be charging me an addtional $4.95 to redeliver. I said forget it and they are now issuing me a credit minus the original shipping charge of $4.95. I would think most companies would suck up the cost, as it was their mistake, to keep a customer. They've lost me and hopefully more from my post. Beware.
Amanda
Omaha, Nebraska
U.S.A.
1 Updates & Rebuttals
4allvitamins Ceo
Clifton Park,New York,
U.S.A.
Customer Supplied Wrong Address
#2REBUTTAL Owner of company
Sat, January 31, 2009
I am very sorry that you feel we were unfair. We make every effort to confirm shipping addresses before mailing. In fact, we sent at least one email to you asking for confirmation. When using Google Checkout, the address information that we use comes directly from Google. We do show that you called to update the address, but your order must have already been in process by then. USPS does not allow addresses to be updated in transit.
Our web site shipping policy clearly states that we cannot be responsible for shipping charges for multiple delivery attempts in situations like this. Otherwise, we could not keep our prices so low. In fact, our shipping cost for your order was more than the flat $4.99 that we charge so we lost money anyway.
Unfortunately, shipping costs are very high nowadays. Please research the various carriers and you will see that our flat $4.99 service rarely covers the full cost. That doesn't even include the extra time it takes. Whenever we have to re-ship a package, extra resources are expended on both sides.
I am somewhat surprised about your attitude toward my company though. We have a nearly 100% positive feedback rating on Amazon and eBay and our customers usually rate us higher than any competitor. We pride ourselves on excellent service and I am saddened that we could not reach a workable solution in this case.
If there is anything that we can do to repair our relationship in the future, please let me know and I will be happy to help personally.