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  • Report:  #657918

Complaint Review: 76 K&J Petroleum dealer# 10079309

76 K&J Petroleum dealer# 10079309 does not show pricing honestly and charges more on credit card. bait & switch Portland Oregon

  • Reported By:
    Consumerizer — Portland Oregon USA
  • Submitted:
    Wed, November 03, 2010
  • Updated:
    Fri, November 05, 2010
  • 76 K&J Petroleum dealer# 10079309
    4450 SE McLoughlin Blvd
    Portland, Oregon
    United States of America
  • Phone:
    503-231-5737
  • Category:

Gas stations either offer same pricing for all payment methods or require specific payment method, such as cash, station brand card or etc.  If cash payment is required to obtain the shown pricing, most stations state CASH on it.

The big lit up sign shows nothing other than grades and prices, even after close inspection.  I pulled into the station expecting to pay the price on sign.  I realized I got charged 6c/more, then employee points out to a small, unlit sign, placed at the base of the big sign "credit price", then stated "we've had similar complaints before". 

This station is located on a major road with two lanes in each direction and a concrete divider in between and a limit of 45mph.  When you're driving normally and paying attention to traffic, I can't expect a reasonable driver to notice the small, unlit sign placed at the bottom in the dark. 

Furthermore, the "credit" sign is inconsistent.  If you're looking on the south facing side, it only reports higher credit prices on regular.  If you're looking on the north facing side, it reports higher prices for all three grades.

So they've had same complaints, they knew it was confusing people, yet they continue to do it.  I consider it intentional bait & switch. 

1 Updates & Rebuttals


Consumerizer

Portland,
Oregon,
USA

The K&J Petroleum operating as Shell at 5124 SE 17th Ave pulls the same bait & switch

#2Author of original report

Fri, November 05, 2010

There is another station not far from this one on the opposite direction.  It is a Shell station, but it appears that it is also operated by the same owner K&J Petroleum. 

It too pulls the same bait & switch.  The main illuminated sign shows the pricing without any indication (at the time of this writing) of cash pricing, and inconspicuous sign that says "credit" and a list of higher prices. 



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