Complaint Review: 800flowers

I ordered flowers for a birthday gift. I gave all the correct information and my cell number, plus two numbers to reach the person i was sending to flowers to. They sent me a delivery confirmation that the flowers had been delivered on the day of the birthday.

I never received a call from the person that i sent them to,so when i spoke with that person 3 days later i asked if they had received the flowers. She said no. I called 1800flowers and was told they could not deliver the flowers as i had given them the wrong address. That was not true.

They had the correct address. I asked why they didn't call me, they said they did, but got no answer,Another lie as i had given my cell number and it shows my missed calls,plus i had it with me all day. They did refund my 69.71 after i sent them a copy of the order confirmation they had sent me. I will never use them again. I wonder how many people order from them and never know the flowers didn't get delivered.

Steve
camarillo, California
U.S.A.