Complaint Review: A-1 American

3/28/2014

My hot water heater thermostat was kicking out so I asked my wife to call someone to replace it because I was too busy to do it myself. A-1 American came to the house and Shaun B, one of their technicians told her it would cost $511 to replace the thermostat but he would give her a 15% discount and a $50 credit and replace it for $384. I was working out back when my wife told me what A-1 was going to charge; I went back to the house, looked at Shaun and told him he must be crazy! I told him I could buy a brand new water heater for less than what he was going to charge me for a $20 part. He apologized and said he had nothing to do with his company's policy on charges, so I asked him to leave. Shaun then informed me that I would still be expected to pay a $78 service charge for him coming out to the house. I learned my lesson and will never deal with A-1 again! I was expecting to pay about $125 to $200 at most for changing out a thermostat. I did not extect A-1 to come out and change the thermostat and not make a profit, but $384 for a ten minute job to replace a $15 part is an absoulute RIP OFF!!! Today I will replace the thermostat myself, I called L**** and I can get one for $15.

I like to think what comes around goes around and one day A-1 American will get what's coming to them!