Complaint Review: A-1 PARTS STOP

THIS GUY IS A THIEF!!! I needed a transfer case for my Hummer H3. Hummer made 2 different transfer cases, an NR4 and an NR6. The exact transfer case can be determined by the VIN number. The name of the guy that owns this place is Chris Sanchez.

I called Chris and gave him my VIN number and he assured me that the transfer case he had was the right one. I drove 4 hours to Dallas to pick it up, brought it back to San Angelo and had it installed by an ASE Certified Mechanic that specializes in Transmissions. Once the transfer case was installed, the vehicle would not go into the regular gear, which is All-time All Wheel drive.

I called Chris to let him know. He said to bring it back to him and he would replace it. I drove my vehicle in 4H all the way to Dallas, and took him my old transfer case to have him rebuild that one. On the way back, my Hummer started vibrating and that transfer case destroyed my transmission that cost $3,000 to repair. The transmission company that rebuilt it said that the identification tag on the transfer case was torn off so that they could not identify the model of the transfer case, which tells me that he KNOWINGLY sold me the wrong.

Chris said it wasn't his problem. He agreed to rebuild my transfer case that I took to him. I took it the weekend before Thanksgiving - he said to call him the week after Thanksgiving and he would have it done. I called him on that Wednesday - he said give him another week. I called him the next week and he said he needed another week. I called him a week later and he said that he was waiting on parts. I called him the next week and he said that he couldn't get parts - a rebuild kit is $150 and you can get it at any GM dealer. He said not to worry that he bought another Hummer at an auction and that I could have that transfer case and to call him on Monday, December 21st (Christmas week). He said that, if he didn't have it, he would give me a refund. I called him on that day and he said he would call me Wednesday and ship it out to me. Never heard from him.

I just called him today (December 28th) and he has now changed his story again! He is now telling me to bring back the original transfer case  and that he will rebuild that one because he knows that one is good. I reminded him of what he said "If I don't get you a transfer case, I will give you a refund." He replied, 'You're not going to tell me what to do - I tell you what to do!" and he hung up on me. The shop that I got to fix my transmission has had my vehicle for 28 days and rebuilt the transmission in 2 days. They can not complete the work until they have a transfer case and they want to be paid or they will file a mechanic's lien. Chris does not care.DO NOT BUY FROM THIS BUSINESS - THEY WILL TAKE YOUR MONEY AND NOT STAND BEHIND THE 90-DAY WARRANTY THAT THEY SAY YOUR PARTS HAVE!!!