A&P Appliance Repair Ace Jones and Penney Company went out to assess the problem. He asked me to mail a check since we live in a different state. I asked him if he had a paypal account instead and he said no. I mailed the check and the guy said they would be back over the following Saturday to put in the igniter. I informed my tenant of the time he would be over. 3 hours later on that Saturday, our tenant called and said no one ever showed up. Louisville Kentucky
Company went out to assess the problem. He asked me to mail a check since we live in a different state. I asked him if he had a paypal account instead and he said no. I mailed the check and the guy said they would be back over the following Saturday to put in the igniter. I informed my tenant of the time he would be over. 3 hours later on that Saturday, our tenant called and said no one ever showed up. I told him I would call to find out what happened. I got a text message from Ace at 1:30 am stating that he would not be doing the repairs till he received the check I mailed. I can't speed up the mail service. He never called me or my tenant on Saturday to let us know he would not be over. Then claimed he would be taking on fees from 75 to 90 in 3 days and if he doesn't receive it by 03/08 the balance goes up to 125.00. He then proceeds to say he will be starting legal fees and he would put a contractor lien on the home and my tenant would be responsible. He also stated he will continue to tack on 15 daily for each additional day late. When I texted him back the next morning, I stated that his message was threatening and unprofessional and that he needed to call me to discuss. Nothing, he never called. So I went ahead and called the home warranty company to tell them of the situation and told them I want a different company to handle the repairs.
1. Do not threaten through a text message.
2. Do not text at 1:30 am
3. Do not say you are going to put a lien on my home
4. Do not state they you are going to go after my tenant
5. Do not have your wife call me and tell me you take PayPal and then hangup on me
6. You will be rated on every social site for your horrible professionalism
7. You money is in the mail. If you have a problem with their lack of slowness, contact the postal office or do what most companies do and take a credit card or open a PayPal account. It is 2017.
1 Updates & Rebuttals
Ace
Louisville,Kentucky,
USA
Dishonest customer
#2REBUTTAL Owner of company
Tue, March 07, 2017
Well only thing i can say is WOW. This lady is really not being honest. For one she told me almost 2 weeks ago she mailed a check for balanced owed which she never did and thats being a thieft. She was recorded on company phone saying it was mailed out on feb,26,2017 and it never was. Her own warranty company called me and asked what the issue was i told them she never paid the fee she owed the come back saying we didnt have to go until we was paid and they understood that people have to get paid for there services. Thats how i found out she never sent out a check because she told the she had the payment with her. We do have paypal but she didnt wanna wait for her payment to clear up to 5 days. I wasnt going to take a chance to do repair and not get paid. And texting at 1am i dont like texting even at 1pm so never happen plus thats very unprofessional. So other words this ladys out her mind and legal action will be issued.