Complaint Review: A And E Factory Service

After 10 years of loyal service my Jenn-Air range gave up the ghost. I called Jenn-Air and, unfortunately, they sent A and E factory service to fix it. The service call was $143 including the diagnostic charge. (The diagnostic charge consisted of typing F5 into the computer the tech had with him. F5 is the error code on the range display.)

After stating he did not have the part, but then changing his mind the tech replaced the Clock Assembly part #22 464 71001799r 1. According to the representative at the Jenn-Air hotline, that is not a valid part number for a factory replacement part. I was charged $163 for the part. He pronounced the oven fixed and left. He was not even out of the drive way when I noticed the oven would not heat.

I tried to catch him to no avail. I called the service hotline, told them of the problem and was told the next available apointment would be Dec. 10, 2007 exactly one week away. I told them I waited one week for them to come and fix the thing I didn't think I should have to wait one more. Tough. I did manage to get ahold of a supervisor who told me the same thing.

To add insult to injury, he stated that it was unlikely that the tech would have the part on the truck and would have to order it which would require a third visit. I asked for a refund and was told they don't give refunds just a 90 day guarantee on parts. Let's see what happens on Monday, but stay away from these jokers at all costs.

Cag
West Hartford, Connecticut
U.S.A.