Complaint Review: A-BlueKnight Inc. or AA-BlueKnight Inc.

Subject: Statements of Facts and Order Cancellation Date: Tuesday, May 12, 2009, 3:31 PM Mr. President of A-BlueKnight Inc. A-BlueKnight Inc. (((REDACTED))) , NY , (((REDACTED))) . http://www.a-blueknightinc.com/ great1952a@hotmail.com Phone: (877) 210-6184 Fax: (516) 628-8024 Business ID#: 105455 ICC# : 252857 DOT#: 834780 Dear Mr. President of A-Blue Knight Inc. 1) On or about Monday, 3/2/2009, I found A-Blue Knight Inc. via the internet and requested for a quote of a door-to-door shipment of my (((REDACTED))) on about the second half of June or first week of July, 2009, transporting FROM: (((REDACTED))) Newark , DE (((REDACTED))) . TO: (((REDACTED))), San Jose , CA(((REDACTED))). 2) On or about the same day (Monday, 3/2/2009), your staff had provided me with a quote #6143 / Invoice #03123, in the amount of $795.00 to perform the above service. 3) On or about Saturday, 3/21/2009, my husband (((REDACTED))) and I had authorized Ms. Margaret (whose last name was concealed from us) in the amount of $810.00, including all other fees, for the above service. On Tuesday, 3/24/2009, this amount of $810.00 was electronically withdrawn from our checking account, ending (((REDACTED))). 4) On or about Wednesday, 4/1/2009, I had identified another (unauthorized) electronic withdrawal of the another sum of $810.00 from A-Blue Knight Inc. 5) From about 4/6/2009 to 4/20/2009, my husband and I had called your company a few dozens of times, inquiring and chasing this unauthorized withdrawal of the second amount of $810.00, suffering numerous rude behaviors and unprofessional responses, including many abrupt hangups from your staffs, including Mr. John (whose last name has been concealed from us), the Operations Manager. Finally, your staff acknowledged that it was an overcharge of the second time for the same serivce. 6) On or about Friday, 4/24/2009, I finally received the promised overcharge in amount of $810.00 in the CitiBank type of check, and I depositted this check into my above checking account in the same day. 7) On or about Friday, 5/8/2009, I had received a notice from Bank of America, indicating the above $810.00 CitiBank check was a fraudulent and uncashable check. 8) On Monday, 5/11/2009, my husband and I called your company numerous occasions, again suffering numerous hangups and delays. I was able to finally talk to again, Mr. John, the Operations Manager, who directed me to re-deposit the returned check to Bank of America, and hung-up, without allowing me to say any further. 9) After suffering numerous rude, fradulent, un-professional behaviors from the staffs of A-BlueKnights Inc., my husband and I NO LONGER BE ABLE TO TRUST YOU, YOUR STAFFS, and YOUR COMPANY to ship my car on the above indicated date. We have decided to CANCEL our order of shipment of our car and will find other alternative carrier/vendor to ship our car. 10) We would appreciate greatly that you refund fully in amount of $1,620.00 ($810.00 + $810.00) in a real and cashable US currency in the form of cashier check via FedEx immediately. The mailing address is: (((REDACTED))) (((REDACTED))). NEWARK , DE (((REDACTED))). 11) As sending this email, we have reported your company's fradulent and unbecoming conducts to the appropriate local, state, and federal government agencies, and we will proceed with any necessary legal proceeding to recoup of the above sum that your company owes us. 12) If you have any question, please call us at the following telephone numbers: (((REDACTED))): * (((REDACTED)))(Home) *(((REDACTED)))(Cell) or (((REDACTED))), my husband. * (((REDACTED)))(Cell) (Pacific Time) Sincerely yours, (((REDACTED))) ====================================== After sending the above letter, we received the following message via Better Business Bureau - Long Island, Nassau and Suffolk Counties 399 Conklin Street Suite 300 Farmingdale, NY 11735 Phone: 516-420-0766 | Fax: 516-420-1095 longisland@newyork.bbb.org ========================================== Response received from the business about your complaint. Sent Via: Email (ODR) From: Better Business Bureau Serving Metropolitan Ne dew York To: (((REDACTED))) To Email:(((REDACTED))) Subject: Response received from the business about your complaint. Date Sent: 6/8/2009 10:31:53 AM Attachments: Click here for printer friendly version Better Business Bureau - Long Island, Nassau and Suffolk Counties 399 Conklin Street Suite 300 Farmingdale, NY 11735 Phone: 516-420-0766 | Fax: 516-420-1095 longisland@newyork.bbb.org 06/08/2009 (((REDACTED))) (((REDACTED))) Newark , DE, (((REDACTED))) Dear (((REDACTED))) : This is in reference to your complaint against A-Blue Knight Inc.. Your complaint was assigned ID 7892440 CASE #863716. The business has sent the BBB a response regarding this complaint, which is below or attached. Please respond to this message within 14 days. If we do not hear back from you within that time, we will assume the case is resolved. You might contact the Office of the Attorney General the agency that enforces laws in the State of New York http://www.state.ny.us/ 1-8... to determine if there are any laws or regulations that might pertain to your situation as the company is located in New York in addition to the Attorney General in your state. Federal Motor Carrier Safety Administration, a division of the Department of Transportation (DOT,) licenses all interstate movers including AUTO TRANSPORT and ensures that they comply with federal safety guidelines as imposed by Congress. The Administration also provides information on insurance, federal relay service, and general safety. The website offers safety data on moving companies by name, http://www.dot.gov/ To determine whether a carrier is licensed for interstate travel, call 800-832-5660. Sincerely, Marilyn Lehrer | Mediator Tel: 516-... ext. 212 Fax: 516-420-1095 Email: mlehrer@newyork.bbb.org www.newyork.bbb.org --------------------------------------------------------------------------- MESSAGE FROM BUSINESS: COMPANY RESPONSE states: Be advised customer has received a refund in the amount of $810.00 in May 2009. She is not due another $810.00 check in the amount of $560 will be mailed to her as well. No payment was ever unauthorized, phone calls are recorded and customer acknowledged the amount of sum debited. =================================================================== However, after we received the $560.00, we deposited the check and it also bounded. Then, we wrote and requested both Marilyn Lehrer of BBB and Jennnifer Koo of NY Attorney General Office to pursue the case with the following email: From: (((REDACTED))) Subject: Fw: Statements of Facts and Order Cancellation To: jennifer.koo@oag.state.ny.us, mleherer@newyork.bbb.org Cc: mleherer@newyork.bbb.org, (((REDACTED))), (((REDACTED))) Date: Tuesday, June 30, 2009, 5:04 PM Hello Ms. Jennifer Koo and Ms. Marilyn Lehrer, Thank you for contacting us and following up with us of the A-Blue Knight issue below. We apologize for any delay in responding as we are in the process of moving from DE to CA. Often time, we don't have access to the internet readily. Attached are the copies of the 2nd bounded check (Front & Back) of the A-Blue Knight, Inc, along with copies of BofA statements. We are incredibly weary in dealing with this A-Blue Knight Auto Transport company. As the result, we had cancelled their order and ordered Kellys Auto Transport (Chris: 951-845-6224 ) to transport our car from DE to CA. We appreciate any of your help in re-couping our money. We would suggest the State Attorney office to monitor this unscruptuous scam artist and/or setup a sting operation to see this company to serve its customers well, if legimate, and shut it down, if it is illegal. Again, thanks for your help. We are at: (((REDACTED))) Home:(((REDACTED))) MD Cell: (((REDACTED)))(((REDACTED))) Cell: (((REDACTED))) Best Regards, - (((REDACTED))) ================================================= Later, we followed up with Ms. Jennier Koo and received the following email: From: Jennifer Koo Subject: Re: Fw: Statements of Facts and Order Cancellation To: "(((REDACTED)))" Date: Thursday, August 13, 2009, 4:45 PM (((REDACTED))), Our office is currently in contact with the company and will contact you once your complaint is resolved. Furthermore, please provide me with your new address in California so that your file can be updated. Sincerely, Jennifer Koo New York State Office of the Attorney General Bureau of Consumer Frauds and Protection >>> (((REDACTED))) 8/12/2009 12:32 PM >>> Dear Ms. Koo and Ms. Lehrer, We have moved all of our belongs to CA, including the (((REDACTED))). We just want to follow up with you of the status of the refund. Will you be so kind letting us know of its status at your earliest? We can be contacted at: MD: (((REDACTED))). Lily: (((REDACTED))). Thanks. Best Regards, - MD ================================= Today (09/24/09), we followed up with Ms. Jennifer Koo again with the following email but the email is bounded (returned) to us: Dear Ms. Jennifer Koo, Just to follow-up with you of the status of our refund from A-Blue Knight, Inc. Will you be so kind giving us the update of the status? Our new address is: (((REDACTED)))San Jose, CA(((REDACTED))) Home:(((REDACTED))) (((REDACTED))) Cell: (((REDACTED))) (((REDACTED))) Cell: (((REDACTED))) Look forward to hearing from you soon. Best Regards, - (((REDACTED))) ======================== Will you please assit us in resolving this matter? If you have any question, please don't hesitate to contact us at the following:(((REDACTED)))San Jose, CA (((REDACTED))) Home: (((REDACTED))) (((REDACTED))) Cell:(((REDACTED))) (((REDACTED))) Cell: (((REDACTED)))Thanks. Best Regards, - (((REDACTED)))