A&E Factory Service Have the money -- no repair made Internet
After a missed appointment, nasty technicians, poor service from the call-in center to the technicians themselves, and a constant "that will be $200-$300" for repairs on top of repairs that A&E Factory Service makes -- I'm DONE!
When In needed warranty service on my built-in refrigerator, Kitchen-Aid sent A&E Factory Service to perform the warranty repairs. A little over 1-year later the same part malfunctioned and I called A&E. The part now out of warranty is repaired @ a cost of $223.12 -- that was September 12, 2011.
October 31, 2011 -- the refrigerator is leaking. A call to A&E Factory services sets the appointment for November 3, 2011, between 1-5PM. An automated call confirms the appointment on November 2, 2011. The technician DOES NOT SHOW -- no call, no notification. A call into the customer-call center shows the appointment could not be made and the appointment was rescheduled to the following Wednesday. OK, who was going to call me to tell me about the reschedule or was I supposed to pick it up off crystal ball?
In frustration, I requested that A&E refund me the $223.12 -- they put me off to their billing department which takes 48 hours plus to call back AND they have now cancelled the appointment.
As of November 8, 2011 -- no repair and no refund! These people clearly do not care.
Save your frustration, save pulling out your hair, save your money! Just say no to A&E Factory Service