Complaint Review: A&E Factory Service (owned By Sears)

I called A&E Factory Service and scheduled an appointment for between 8 - 12 am. Technician arrived at 12:02 pm.

Tech came in to repair my ice maker, ice maker would not make ice. He found the spring had came off, re-attached the spring and tested ice maker. Total time spent was 15 minutes.

My bill was $179.00. I asked why so much, he said that is what Sears charges, doesn't matter if he was here 5 minutes or 2 hours, he codes it in and that is what the cost is.

I called A&E back to complain about the service fee, they said they will take my name and number and customer service will call be back.

Surprise, NO CALL BACK!!!!

This Company is owned by Sears.

Ken
Byron, Georgia
U.S.A.