A ELITE net Spend AceEliteCard AceEliteCard-talk to several rep. regarding a negative balance on my debit credit card with Ace. Manager,Ms. Jess I.D. #787716 spoke to on 01/04/2015,that I should had money left on my credit card, not any negative balance, I explain to her that I did not do any other transaction,( look at $123.00? when I took $80.00 from that. I couldn't get anymore money off card, waited the next day on Sat morning when I wass told by another rep. that I had a negative balance and did not get anymore money off card after that It would not allowed me.I ask to get a copy of my transaction, they said I have to pay for a copy, but also I get transaction on my cell phone every time money is deposit on my credit card (drom SSi SSDI) or when money is withdrawl, spent etc. from them. This iseems to be some mistake on their part, and asked that they removed me from their Data Base and not take any money off my account, and want them to reinburst me my money that is owed to me. Please call me at ((Redacted)) Thank you Ms. Branch Austin Texas
Direct Deposit money from SSI , SSDI account. Had $123.00 dollars and some change left on my credit card from Jan 2, 2015 debit credit card (Ace) . I then with drawl $80.00 from my credit card on that Friday evening. I had some money left over from the $80.00 with drawl, I then try to get the remaining balance off my credit card, which said I had insufficient funds. I've tried at least two more times one being a different location of using a ATM Machine. I waited until the next morning to call and speak with a rep. who then told me that I had a negative balance on my credit card. I try to explain to her that I did not get anymore money off my credit card, it was not letting me get the money from my transactions. I asked to speak to a manager, were on hold for 20 to 40 minutes at least from the first 2 times calling, then another 20 minutes from 3rd time calling. On Jan 4, 2015, finally got to a manager, I told her that I did not get any money off my credit card after the $80.00 was with drawl off from the $123.00? I'm disputing this transaction, and asked that they put my money back on my credit card. All transaction is text to my cell phone and it will show from that, I have a few receipts I found, but others were throw away, because I have text messages through Ace . I did not get any money from any other machines after the $80.00-it would not allow me too. Ace is not allowed to take ant negative balance off my account