A Golden Hand Moving & Storage Quoted one amount when at destination demanded 2x what quoted or would not unload the items moved ripoff Denver Colorado
On Friday Feb 23, 2007 we requested the services of A Golden Hand Moving & Storage. The manager Roni gave us a verbal quote where he would only charge $150 for the drive and $200 for two hours of work. The job was to load 7 desks to the truck and unload them at our location.
We both agreed that this would not take more than 45 min to an hour to load and the same to unload.
When the truck arrived at the destination the driver before anything was done demanded payment. We paid him the amount agreed of $350 he did not find this to be suitable the amount was now twice as much $674. If he was not paid the amount he now wanted he would not unload the truck. He wanted to charge for 6 hours instead of the 2 we had agreed it would take. He no longer recognized that he had offered to only charge $150 for the drive. He immediately started getting very aggressive and raising his voice.
He started to leave with the desks and the money i had already paid him. I called the police and they had to come and convince him to allow us to unload the truck or they could charge him with theft if he took the stuff. He finally allowed us to unload the truck but did not offer help or allowed us to use the ramp to the truck. Some neighbors helped us unload the truck in less than 15 min with out the ramp, which the delivery driver claimed it took 2 hours to load.
Driver was very unhappy but left the delivery location.
Carlos
Lone Tree, Colorado
U.S.A.
3 Updates & Rebuttals
Stacy
Sarasota,Florida,
U.S.A.
Who do I believe?
#4Consumer Comment
Fri, March 30, 2007
Let's see. Who do I believe? The OP or the owner of the company with the worst spelling and grammer I have seen? If you want to best represent your company, at least invest in spell check.
Roni
Denver,Colorado,
U.S.A.
this is so not true
#4REBUTTAL Owner of company
Fri, March 30, 2007
this move was a nightmare the the job was from longmont to lone tree we were hired by Carlos from cti. this was not a 45min job from lone tree to longmont is 64 miles each way i explained to Carlos 99.00 an hour from our warehouse to our warehouse for 3men and a truck.
so 4 hours of this move was drive time it took 1hour and 20min to load the truck with disassemble of the furniture and then loading. when at the off load after several talks with Carlos and already at 5hours and 20min into the move Carlos only wanted to pay $350.00 witch is 3 1/2 hours of moving this company riped me off for my service and then did not want to pay i asked to speak with the owner of cti computers and Carlos said no this is what i am paying if you want more then sue ME finally got a hold of rick the owner of cti he ignored me and then hung up on ME Ronni the owner of the moving company was there with the police for a of 7hours on this job and i paid for 3 1/2 hours for this move im thinking of lawsuit against cti.i diffenantaly recomed absouilty do not use ths company they are a rip off
Carlos
Lone Tree,Colorado,
U.S.A.
Business Manager Called threatening to remove this post or else.
#4Author of original report
Thu, March 29, 2007
Today March 28th, Received a call from Roni, the business owner or the branch manager. He called very upset because somehow he found out i had placed this report. He very verbally, with not to colorful language threatened that if I did not remove this report he would be taking further action. This company is a nightmare, would recommend to everyone that sees this post to stay away from them.