Complaint Review: A L Financial Corp

Avoid... This company is crooked....On 06/16/2015 I made an insurance claim on my 2005 MV AGusta F4 motorcycle due to an accident in which the insurance company approved me to do the repairs myself but said that they would have to put A L Financials name on the check too due to the fact that they are the lienholder but he stated that they should sign it so I can make the repairs. My wife contacted A L Financial on 06/23/2015 and let them know that the bike was in an accident and we need the money to fix it in which they stated that they would need to see the bike repaired before they signed the check and my wife let them know that we need the money to repair the motorcycle, they stated there is nothing they can do. I bought the parts and began the repairs on 06/23/2015.

On 06/24/2015 I called A L Financial and let them know that the bike was repaired and asked can I give them the check and them give me back 25% of it so I can get some of the money that I am out due to having to fix it out of pocket, I let them know that I can ride the motorcycle there for them to look at, they told me absolutely not, A L financial said we spoke to your wife yesterday and said we will not give you the money. I said so are you telling me that I can only use this check toward my loan? and she said that is correct.  I had the choice of either not use the check and be with nothing or take the check to A L Financial and it be used toward my loan so on 06/26/2015 8:30am "while video recording" I hand delivered the insurance claim check to A L Financial at 7250 N 16th St #400, Phoenix, AZ 85020, I let the receptionist know that I did have time and date stamped photos of the motorcycle on my phone from that morning and she asked if I had the motorcycle with me and I let her know that I did not because it was already almost a 100 degrees and with being stuck in traffic it would be unbearable she just said "Okay". What they have done has set me behind on other bills due to the fact that I bought the parts out of pocket relying on them giving me money from the insurance check.

What they have done is not just bad customer service but borderline insurance fraud. I want the remainder of my loan to be paid in full which is another $1200, due to the fact that they have caused me a lot of financial problems from them being greedy and taking all of an insurance check that was supposed to be used to fix my motorcycle not almost pay off my loan. Instead I put off other bills relying on the money from A L Financial. This was a comprehensive insurance claim check that was supposed to go to me for the repairs of my bike not for the purpose of my loan. After paying the $7,040 toward the loan I looked at my loan paperwork and added the amounts and A L Financial charged me $110 more than I should have. Also my Payment is normally due the 25th day of every month but after paying the $7,040 I did not pay June 25th because I thought that it would go toward my payments, but it did not A L Financial sent 10 letters from June 26-July 9 threatening repossession for my payment being late. On July 11 I payed the June 25th payment.