Complaint Review: A New Concept Modeling & Acting Center

New Concept Modeling & Acting Center charged my husband for a crappy headshot for my daughter that cost $60.00. I did not even get the pictures that I paid for.

When we came back to view the photos August 15, 2006, I told the a lady named Mary Wells that I will be back the next day to review the contract.

Upon checking the BBB website, I found out that they have an unsatisfactory record. I cancelled the appointment & told the company that I am no longer interested putting my daughter in that modeling center.

Mary Wells informed me that she already charged my credit card last night. I was very angry because I did not authorize the charges. Later on they claimed that it was a phone order and that was a lie!

When I talked to Mary Wells, she told me that I need to write a cancellation letter and sent it certified. I did what they asked me. I mailed the letter right away. But they left my Centified mail unclaimed and the post office attempted 2 more times to redeliver the mail but was unclaimed. The certifies letter was sent back to me.

Now they told me that they can't refund me the $648.00 because it is already October. I've been calling them via telephone and they never respond to all the messages I left them. Their reply was that they have no phone records that I called.

They've been giving us the run-arounds everytime my husband & I called the company.
The company can't provide me a copy of contract. I want my money back credited to my credit card. I already file a dispute with the credit card company. I am still waiting for the outcome.

Lisa
San Diego, California
U.S.A.