Complaint Review: A&P Auto Parts

Seems to me that the paper work i have says that this engine came from A&P Auto Parts 8572 Brewerton RD Cicero, NY 13039, I am the one installing this engine at my shop at home, after spending 659.13 dollars to fix the engine, and for parts that were not even on it when it came, it is now ready to be installed. and this idiot at A&P is worried about spelling practices more than the crap he sells.

This is rather strange. Why would the complainant have the engine shipped anywhere except to the shop that would install it? This is how you should do it, make a "furnish and install" deal. The shop obtains an engine from [somewhere] and puts it in your truck. If it is no good, then the shop has to deal with [somewhere] and resolve it. You don't care where [somewhere] is. It is not your problem if [somewhere] is disreputable. You just tell the shop "Put a good engine in my truck, or give me my money back."

The A&P representative makes a good point that you should be dealing with the place that you paid the money to. This is the "buck stops here" theory. If your local "very nice" shop decides to deal with a shady far-away operation, it becomes their problem when the merchandise proves no good. Not yours. You just get your money back from the shop if they can't obtain the part you ordered.

With that said, watching the A&P guy offer no possible resolution and instead tear into Mike's spelling is all I need to see to know to never do business with A&P.

You are obviously an ignorant, uneducated individual judging by the foul language and ridiculous statements you used in your emails to us. It is unfortunate that you are displeased with what you bought from Quality Auto. You claim that we are black listed by them, and that they will not purchase anthing from us. If that is the case, then the 10+ emails received DAILY from them to us requesting parts must be how they black list someone. You are obviously angry, and have your own twisted view of the situation, but maybe you should have actually tried to get ahold of us before you chose to post your problem here. Our warranty department would have been happy to arrange for any repairs needed, replacement of parts, or refund. Unfortunately for you, you have not attempted to make any contact with us until three days ago, when you decided to call us idiots and used the "F" word freely in your emails directly to us. In light of that, we will not chose to deal with you in any way for any warranty issue concerning this part. After all, you, Mike Daniels, NEVER purchased anything from us.

You are obviously an ignorant, uneducated individual judging by the foul language and ridiculous statements you used in your emails to us. It is unfortunate that you are displeased with what you bought from Quality Auto. You claim that we are black listed by them, and that they will not purchase anthing from us. If that is the case, then the 10+ emails received DAILY from them to us requesting parts must be how they black list someone. You are obviously angry, and have your own twisted view of the situation, but maybe you should have actually tried to get ahold of us before you chose to post your problem here. Our warranty department would have been happy to arrange for any repairs needed, replacement of parts, or refund. Unfortunately for you, you have not attempted to make any contact with us until three days ago, when you decided to call us idiots and used the "F" word freely in your emails directly to us. In light of that, we will not chose to deal with you in any way for any warranty issue concerning this part. After all, you, Mike Daniels, NEVER purchased anything from us.

You are obviously an ignorant, uneducated individual judging by the foul language and ridiculous statements you used in your emails to us. It is unfortunate that you are displeased with what you bought from Quality Auto. You claim that we are black listed by them, and that they will not purchase anthing from us. If that is the case, then the 10+ emails received DAILY from them to us requesting parts must be how they black list someone. You are obviously angry, and have your own twisted view of the situation, but maybe you should have actually tried to get ahold of us before you chose to post your problem here. Our warranty department would have been happy to arrange for any repairs needed, replacement of parts, or refund. Unfortunately for you, you have not attempted to make any contact with us until three days ago, when you decided to call us idiots and used the "F" word freely in your emails directly to us. In light of that, we will not chose to deal with you in any way for any warranty issue concerning this part. After all, you, Mike Daniels, NEVER purchased anything from us.

You are obviously an ignorant, uneducated individual judging by the foul language and ridiculous statements you used in your emails to us. It is unfortunate that you are displeased with what you bought from Quality Auto. You claim that we are black listed by them, and that they will not purchase anthing from us. If that is the case, then the 10+ emails received DAILY from them to us requesting parts must be how they black list someone. You are obviously angry, and have your own twisted view of the situation, but maybe you should have actually tried to get ahold of us before you chose to post your problem here. Our warranty department would have been happy to arrange for any repairs needed, replacement of parts, or refund. Unfortunately for you, you have not attempted to make any contact with us until three days ago, when you decided to call us idiots and used the "F" word freely in your emails directly to us. In light of that, we will not chose to deal with you in any way for any warranty issue concerning this part. After all, you, Mike Daniels, NEVER purchased anything from us.

I do have paper work showing that this JUNK engine came from YOUR JUNK YARD!!! The problem with this engine is not Quility Auto Parts fault. They also trusted you, as i did, and got screwed to. No normal person would sell this engine, they would throw it in the garbage!!!!

First, I have never received an email from you until yesterday. Second, there is no record of a Mike Daniels EVER purchasing an engine at A & P Auto Parts. You purchased an engine through Quality Auto, 7856 West Side Park Drive, Mobile, AL 36695.

Their phone number is (251) 634-8239. Perhaps you should contact the person you paid the money to and deal with them. We have had absolutely no contact from Quality Auto concerning your purchase outside of an order that Quality Auto placed for an engine that you may or may not have.

I challenge you to produce an invoice that shows you personally purchased anything from A & P Auto Parts. As a supplier to the company you purchased a part through, we are solely responsible to Quality Auto for any warranty issues, not to a third party consumer.

As for any extended delivery time, I have contacted the freight company and looked into this issue. The freight company that carried this shipment from my door was New Penn Motor Carrier, and the PRO# for that shipment was 18-508022. They transferred it to another carrier, Alvan, whose PRO# was DT135643. After talking to New Penn, and them talking to Alvan, it has been brought to my attention that the shipment, that left A & P Auto Parts on 2-10-05 and delivered on 2-17-05 (7 days, not 8 or more days later), was held up in delivery due to the consignees issue (consignee being you, Mr. Daniels).

Apparently, Alvan contacted you to make a delivery appointment, and you were unable to get your shipment out of the truck that would have delivered it right to your door. This is no fault of anyone but you. So, whatever extra time it took to get this freight delivered to you would be your responsibility, and no one else's.

Apparently, the trucking company went out of their way to get this into your hands.


As for any alleged issues with the motor you purchased from Quality Auto, there has not been any contact from Quality Auto that would give us reason to believe there was any problem. If you allegedly received an engine in the condition that you stated, you would be a fool to keep it.

Any reasonable person would have sent it back to get a refund. If you had actually contacted us at any time, and talked with anyone here, we would have arranged to have it picked up and brought back to us. But, you claim that you could not get in contact with anyone here by phone or email.

With several phone lines, and 9 people answering phones, as well as email being read and answered daily, I find that impossible to believe. If that were actually the case, one would think you would have contacted the people that took your money, Quality Auto . I, therefore, come to the conclusion that you have exaggerated this issue because of your displeasure.

Though most people do just exactly that, perhaps you should direct your attention and energy at the company that you paid, Quality Auto, and not their supplier. After all, if you were to buy something at a retail store, and there was a problem with it, who would you contact, the store, or their supplier????

If you say the supplier, maybe you should contact Ford Motor Company as well, and express your displeasure to them. After all, they made the part. If you think that is a foolish thought and a stupid thing to say, consider all that you have said and make the comparison. You have directed all of your attention at a company you have NEVER had and contact with, rather than the company that you have paid money to.

It is unfortunate that after Quality Auto had refunded you all but $100 of their profit, they decided to pawn you off on us. Just for your information, they paid us $800 for an engine, and charged you $1060 for it. Then gave you $160 in refunds. Making their profit $100. At which point, they did not want to deal with you any longer.

That is their prerogative, but not necessarily how it should have been handled. Respond to this if you would like, that is your right to do so. However, just a little more information for you:

response is not spelled "responce"
motor is not spelled "moter"
having is not spelled "haveing"
throttle is not spelled "throutle"
housing is not spelled "houseing"
tried is not spelled "tryed"
in your context, sole is not spelled "soul"
receipts is not spelled "recipts"

Maybe you should try using the spell checker on your computer if you are unaware of how to spell those words correctly. Have a nice day.