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  • Report:  #324827

Complaint Review: A.R.C Accounts Recovery Corporation ( Salina)

A.R.C Accounts Recovery Corporation ( Salina) Abrupt, Abrasive, Abusive, Sarcastic, Demeaning, Liar, Threatening, Loud, Sreaming Burlington Ontario

  • Reported By:
    Drumheller Alberta
  • Submitted:
    Wed, April 09, 2008
  • Updated:
    Thu, June 12, 2008
  • A.R.C Accounts Recovery Corporation ( Salina)
    777 Guelph Line, Suite 204
    Burlington, Ontario
    U.S.A.
  • Phone:
    905-639-6990ext3122
  • Category:

Recently I recieved A letter from A.R.C accounts recovery corporation, whom I had never heard of, in regards to resolving my student loan account. It stated that they wanted to work with me to establish a payment plan or settlement. I found this odd due to the $250 payment I was making each month. I called the number given in the letter, where I met the lovely "SALINA". I gave her my name and account# noted on their letter, waited while she pulled the file.

At that time she informed me that I hadn't been making paymentsand started to rhyme off all the things in my credit history. I simply stated that that was incorrect and that I had documentation showing that I had been making the payments, her response was that "I needed to loose the attitude"" She would be starting legal action against me". She then began screaming for maybe 5 min.. while my mother and I stood in my kitchen shocked by the vulgarity and absolute inappropriateness and unprofessional behaviour.

I attempted to speak again but was quickly interupted by her sarcastic comments ie: "go run to your mommy and daddy" "where's your husband maybe I should talk to him". she continued to scream at which time I looked at my mother and said "What am I supposed to do?" I tried to say something for a third time and she continued to scream at me and tell me to loose my attitude, so I hung up!!! She immediately called my home number back which I did not pick up. Strangly enough the company I have been paying for my student loan is called Metro Credit Adjusters, so who the hell is A.R.C Recovery Corporation?

Shannon
Drumheller, Alberta
Canada

1 Updates & Rebuttals


Shanfire

Windsor,
Ontario,
Canada

The wonderful world of ARC and salina hawn

#2REBUTTAL Individual responds

Thu, June 12, 2008

Hello Shannon.

This is Shannon from Windsor Ont. I have spent the last 2 nites on the phone with this Salina person and I know exactly what you are talking about. I was also making payment to Metropolitan credit adjusters but somehow got mixed up with. ARC. Well after spending 20 mins last nite on the phone, not being able to say a word..being threatened and called names..I decided next convo was going to be recorded. She kept telling me she was recording me..(mostly her) Quality assurances she quoted. So tonite. I have reocorded 10 minutes of her rantings and ravings and insults. I got this Salina person on tape breaking almost every law in the collection agency world. I am now persuing this further. Let me know if you have anything more to add to your side of the story.

Take care
Shannon

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