Complaint Review: A Solid Gold Sound

My wife and I called A Solid Gold Sound and Video for our wedding September 30, 2006. On JUly 24th I paid up front with a credit card. I had heard from our wedding planner that they were not highly recommended so I called and wanted to back out when Rob (Their Leader) contacted me and laid on the shmooz! "I guarantee you I will have my best DJ and Videographer at your wedding and on top of that we will provide mirror ball, a second DVD and extras at no added cost to us if we reconsider" I did! Big mistake! The Dj did a great job however, we never received our DVD and whenever either my wife or myself call to speak to "ROB" (I think his name is an acronym for robbery) we get his voicemail! I called several times and when I asked for Rob by a salesperson I would get "Sure, who may I say is calling?" I would tell different names as well as my own and I never got "ROB" the person anyway, I received his voicemail and never a return call! NEVER! I have a dispute currently pending with my credit card and I intend to go to the Better Business Bureau and file a small claim and of course post here! BEWARE!! Do not waste a penny on this company your better off lettin a cousin take pictures! I at least had a few family members take still pictures for us to have some memories! "Don't get robbed by Rob at A Solid Gold Sound!"

Rick
Cleveland, Ohio
U.S.A.