Complaint Review: A Solid Gold Sound

This letter is to file a complaint for the DJ service my wife and I recently received at our wedding from your "DJ Brian" in Portland Oregon. Our wedding was on Saturday, June 7th, 2008 at the Columbia County Fairgrounds (Confirmation # 000105354). I have enclosed/attached a picture of Brian since I don't have his last name.
I called A Solid Gold Sound based on your marketing on the internet and received good service from Jesse when booking our event over the phone. We received your packet in the mail with the song list, and a wonderful DVD showing what looked like a great DJ/Video company. We were so excited, but what a complete let down and wedding nightmare! In the booking process we asked for an "Interactive" DJ and "Brian" was so far from that. He cued up 4 or 5 songs in the laptop, and then sat on his phone texting a good majority of the time. He was also supposed to go around to the tables while our guests ate for song requests and that didn't happen either.
I got a call from Brian the week before our wedding to go over a few things -- everything sounded great. Then he said he needed a table to set his equipment on. OK, I'm a DJ as well and I guess my expectations were a little high but I bring in all equipment needed to get the job done. The client has paid and you are supposed to provide the service agreed upon. My mother has already paid you guys $585.00 in full for your services. I expect you to bring all the equipment including tables to the event.
We agreed to provide the table because we had so many other things to worry about and that's the last thing we needed to worry about When Brian arrived he set up his laptop, speakers, and tiny little light bar that looked nothing like what was in the DVD. With the equipment used anybody could be a DJ. The microphone and speakers were horrible -- we could not understand at all what he was saying to the crowd when he talked, which was very little, and I had to tell him when to do so. The schedule was set on paper before the wedding began and that's what we thought would happen -- the DJ would be the "interactive" MC of our wedding. Well there was no inter-action with the crowd, he got nobody on the dance floor, and when we did the toast nobody could hear what we were saying.
Lots of our guests left early because your "interactive DJ" was doing nothing to get the crowd excited about our special day So I had Brian leave early as well so we wouldn't have to pay any more money for such a horrible service. I usually am a pretty quiet person when it comes to complaining, but you ruined the most memorable day of our lives!
I expected a much higher level of service from your company. You have a great marketing department but that's about it, I'm sorry to say. I do have a lawyer and will utilize him if need be. I hope this can be resolved in a civil manner. Even then, it will not change the memories of our special day.
I hope in the future you go to an event or two to see how things go with a new or seasoned DJ before you let him/her represent your company the way "Brian" did yours.

Ty & kelly
Aloha, Oregon
U.S.A.