Complaint Review: A to Z Home Improvements

Guy Muha's (A to Z Home Improvement, 2855 Jaimaica Blvd. S, Apt C, Lake Havasu City, AZ 86406, 928-727-2070). BEWARE - his ethics and workmanship is very inferior, substandard and of extremely poor quality based upon my experience with him doing a new bathroom tile shower stall and floor. It's very obvious that he is not qualified to do tile work which I had confirmed by other contractors who later inspected his work. I would also question his basic home repair capabilities including things like caulking and resetting a toilet. The tile grouting was extremely poor and exhibited numerous cracks including areas of missing grout or voids. There were also several pieces of floor tile that had been cracked during installation and numerous areas where the tile was cut so much it was very obvious they did not fit the area where they were installed.  It was obvious that he did not establish a true starting point before tiling because the tile is very mismatched in many areas including various grout width lines. It was also obvious that he did not figure out the layout of the tile scheme by measuring all areas to be tiled as well as the tiles or at least make a diagram of each wall to help decide placement of tiles.

The linoleum flooring was replaced with tile and exhibited the same substandard workmanship as the shower stall. After he re-seated the toilet, it was not securely bolted to the floor and moved side to side and swiveled on the floor. The toilet was also missing the caulking around the bottom. I later had the toilet situation repaired at an additional cost to me. There were also numerous areas around the shower door that were void of caulking that caused water leakage on the floor. Also the caulking around the shower door was extremely poor, uneven, wrong color and very disappointing to look at. Grouting/calking was entirely missing around the newly installed soap dish and the tile was cracked from the installation.

I have to honestly say at this point that I highly question Guy Muha's ability to do any type of work of this nature. He may have done somewhat marginal work for others, but for me, it was a nightmare. The shower now leaks because the lack of and cracking tile grout, caulking, cracked tile which has created a situation that will cost me a substantial amount of money to make right. When asked about all the issues, and requesting to make things right, he replied "I have a life too" in addition to making numerous promises that he never honored.  Based upon what he had done, I would not trust him to attempt to fix his work including fear that other problems would arise. At this point, I would only accept reimbursement of the monies so I can have the job done right which he refused.

He also left parts out of the installation of a shower head and valve which he later said were not needed. But after calling the manufacturer, they said the parts were very critical and are required to prevent children and elderly persons from adjusting the hot/cold valve beyond the critical hot position which would cause scalding. Because of that information, I had the shower valve fixed correctly at an additional cost to me.

One contractor had told me that the shower dam was also not done correctly and the entire shower may have to be re-done to make things right (that just made me sick). He also said that the grout areas may eventually cave in causing additional problems. I have numerous photographs to document Guy Muha's work. I recently had the work inspected by Arizona Registrar Of Contractors (ROC) and they validated my complaint.